Making a booking
More information on what you need to tell us when making a booking.
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Frequently Asked Questions
- Arrange seating for the most direct communication between you and the client.
- Explain the purpose and the most likely outcome of the meeting.
- Allow enough time for the booking.
- Speak and look at the client not the communication professional.
- Use short sentences and avoid ambiguous or complex grammar, jargon or slang.
- Take extra care in explaining procedures, regulations and reasons for asking for certain type of information.
- Moderate the speed of speech – if the deaf client is using a Sign Language Interpreter remember there will be a time lag of around 30 seconds before they receive the information.
- Allow the communication professional time to intervene where necessary.
- Interpreting requires enormous concentration. It will be even more demanding if the circumstances are sensitive or stressful.
- Communication professionals will need regular breaks – frequency will depend on the type of communication support and the nature of the booking.
A lipreader is someone who is deaf or hard of hearing who watches the lip pattern of others to understand what is being said. A lipspeaker is a hearing person who is trained to form clear lip patterns in order to communicate spoken English to a lipreader.
All of the interpreters that are available to book through Clarion are registered with The National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD).
Yes. Clarion has a comprehensive database of freelance communication professionals across the UK.
Communication professionals can hold a number of different qualifications (depending on their specialism) at different levels (depending on how long they have been training). Signature is the awarding body that oversees the nationally recognised qualifications for communicating with deaf and deafblind people. Click here for more information about Signature’s qualifications.
Three hour bookings are the industry standard and are the regular system of booking a communication professional through all agencies. This way of working allows communication professionals to book for mornings, afternoons and evenings more easily than if bookings were booked on an individual hour-by-hour basis.
The Golden Rule of booking a communication professional: the earlier the better! Many communication professionals are fully booked for months at a time, so the more notice you can give to Clarion, the more chance you have of booking the right communication support, at the right time, at the right price. We regularly receive phone calls asking for an interpreter on the same day, or for a booking the following day.
We will always do everything we can to meet your needs but there is chance of successfully booking an interpreter when we have as much notice as possible; there are approximately 900 registered interpreters in the UK for over 50,000 BSL users, which is the reason they get so booked up.
If you have never worked with an interpreter or communication professional, you may find this new way of communicating to be challenging. Clarion has put together a number of ‘how to’ guides to explain how to work with a communication professional, working with a communication professional in an education setting, a legal setting or within the police service.