One of our SES clients who we helped into work has just celebrated his 1 year anniversary! Ridwan has been working at Poundland in Dagenham, restocking shelves and assisting in the warehouse. A local paper went to interview him and you can ready the full story here.
Here at Clarion UK, we are always proud of our Communication and Employment Consultants (CEC) for maintaining a high level of specialist employability service for our Deaf and hard of hearing customers. It was truly heartening when Shaw Trust, one of our key contract partners on the Government’s Work Choice, recently showed their appreciation of our specialist support with positive feedback on one of our key CECs, Suzanne Truelove, and presented her with a surprise card and beautiful flowers in appreciation of the support she has given their Deaf customers!
Manchester Shaw Trust Employment Advisor, June Fitzgerald who has been working with Suzanne for her Deaf customers commented: “Suzanne has gone out of her way to accommodate Shaw Trust and is always flexible when we have to meet deadlines, she is hard working, caring and a pleasure to work with. I can honestly say we couldn’t have been able to work with our Deaf customers without Suzanne’s support. She always goes that extra mile for the customers and Shaw Trust, resulting in job outcomes for FOUR of the five clients she is currently working with! We really value the contribution Suzanne makes to our team and look forward to a long term relationship together to support our clients”
‘Thank you’ card for Suzanne from Shaw Trust Manchester
I am sure you are aware that we are busy and have had a number of contract wins recently. As a result, we have expanded our staff to cope with extra assignments and I wanted to update you on who our new staff are with their contact numbers so that you can call them directly if you need to. It’s always nice to put a face to a name. These are our new staff members:
|Name: Magdalena Zieba|
|Job Title: Education Bookings Co-ordinator|
|Direct Dial: 01763 207916|
|What’s the story? Magdalena took over from Caroline Butcher who has looked after our students so carefully for 5 years. Caroline is still a keen advisor to the team and Magdalena is ably assisted by Rhianne.|
|Name: Rhianne Wright|
|Job Title: Assistant Bookings Co-ordinator – Education|
|Direct Dial: 01763 207917|
|What’s the story? Rhianne is part of the education team. Our students shot up in numbers from 65 to 106 last year, this year we are supporting 150, a four-handed rather than two handed job.|
|Names: Paula Hall, Sue Crann and Sam Fleming|
|Job Title: Paula is the Account Manager for MoJ, Sue and Sam Bookings Co-ordinators|
|Direct Dial: 01763 207908, 01763207917 and 01763207903. OR legal Freephone number is 0330 400 5348|
|What’s the story? This is the team looking after all the legal bookings across the UK. Paula and Sue have 4 years’ experience of working on bookings for Deaf people in the Justice Sector, Sam is an ex police officer from Cambridgeshire Constabulary so has a great grounding in the needs of HMCTS.|
|Names: Gemma Theedham and Emily Pigg|
|Job Title: Both Gemma and Emily are the bookings co-ordinators for health bookings across the UK|
|Direct Dial: Gemma is 01763 207915, Emily 01763 207919|
|What’s the story? Gemma joined us in Jan 2016, Emily is our newest recruit in September.|
|Names: Dawn Masterson|
|Job Title: Finance Assistant|
|Direct Dial: 01763 207912|
|What’s the story? Dawn makes sure all our freelancers bills are processed and paid on time and accurately.|
We have some new Staff and Associate interpreters coming in Sept 2016, so watch this space. Do feel free to contact any of them if you have any questions, or of course any of the existing senior business leaders – Sally, Lorna, Sarah, Caroline, Beth, Caroline, Tim, Bob and Tanya on 01763209001.
We are still here! We welcome feedback about our service and look forward to hearing from you.
We might not live in Walford, but we hold our family close to us here at Thriplow.
Clarion UK delivered a Masterclass on ‘Getting it Right for Deaf customers’ at the annual IntoWork Convention at the International Conference Centre, Birmingham today.
Bob Marsh, UK Business Development Manager, who is Deaf himself, gave a personal and business insight into what works best for Deaf customers who are referred onto the Government’s 3 current main W2W programmes. The aim was to develop an appropriate level of awareness so that Prime Providers and partners ensure they include an accessible and effective specialist employability support service within their supply chain to customers who are Deaf and hard of hearing.
Attendees also learnt of the current facts and figures released from latest research including an expected increase in population of those with hearing impairments from 11 million (2015) to 15.6 million in 2035, just a third of employers being aware of Access to Work, key employment challenges and how Clarion UK addresses these challenges with their award-winning specialist provision.
The session provided evidence that it cannot be stressed enough the importance of involving specialist employability support providers, like Clarion UK, with innovative support for Deaf and hard of hearing customers; especially for the forthcoming Work and Health Programme.
If you would like to know more about Clarion UK’s specialist employability support for Deaf and hard of hearing customers please get in touch with Bob on email@example.com
Why do Bob and Tanya look so serious?
Okay. Let’s concentrate…employment. On the 18th May, Bob Marsh, Tanya Simpson and Rosie Phillips, one of our in-house interpreters went to the Housing, Work and Welfare reform conference orgnised by ERSA (The Employment Related Services Association). Here they are with furrowed brows, and I’m not surprised – they have a hard job.
Often I hear, “what is being done to help deaf people find work ?” and the answer is “Clarion UK is doing lots….”. We love our numbers: This year we are working with 94 deaf people to find jobs and have found work for 24 of them; from roles at Channel 4 to helping deaf people with neither BSL, English nor any work experience to find and maintain employment. This means 27% into sustainable work with a 99% client attendance rate. We are very proud of our and, most importantly, our client’s successes.
We hold Work Programme, Work Choice, Pathfinders and Specialist Employability Support contracts, finding jobs for deaf people across the UK. Work continues apace, espcially for the new Work and Health Programme to ensure we further expand on our partnerships with our clients including DWP, Ingeus, Shaw Trust, Remploy, Seetec and ERSA.
The golden thread that joins ourselves and these fantastic organisations together is our commitment to bringing those people that are out of reach to mainstream institutions within reach by breaking down walls, barriers and discrimination. Only by doing so can we create a more just and equitable society. And that is why Bob and Tanya have such serious looks on their faces.
For more information on how we can work with your organisation to provide employment, training or help with recruitment of a diverse and talented team, please contact Bob Marsh, our UK Business Development Manager on SMS: 07850 203642, Office: 01763 209 001 or Email: firstname.lastname@example.org. And we promise, not only will we smile but we will bring a smile to you and your client’s faces too.
Shaw Trust, one of the prime providers on the Government’s Work Choice programme, teamed up with Clarion, bringing the City of Stoke-on-Trent a fantastic Open Day showcasing the services provided for the Deaf and Hard of Hearing community.
The effort for the organisation paid off with a fantastic turnout from Deaf organisations, dDeaflinks and Deaf Vibe, DEAs, and Deaf individuals themselves. A raffle was held to win prizes donated from Clarion and Shaw Trust including a meal voucher for Frankie & Benny’s! And of course… lots and lots of cakes, made especially by a local school.
Our very own dynamic duo, Bob and Tanya, traveled up North to show support for Shaw Trust’s efforts in supporting their Deaf and Hard or Hearing peers and had this to say:
“It was a real privilege to be invited to Shaw Trust’s Deaf Open Day and to see so many Deaf and hard of hearing customers attend to sample the benefits of how we can help the region’s Deaf community. The event was so well organised and promoted and we were honoured by the special appearance of former Hollyoaks actress, Rachel Shenton. Our partnership with Shaw Trust spans many years and this was the culmination of our success in reaching out to my fellow Deaf peers in this area. I sincerely hope we can do the same in other areas with Shaw Trust to reinforce the message that we are here to help. Sincere thanks goes to everyone at Shaw Trust and our Lead CEC, Penny Wilkinson for making the day a complete success”
Bob’s ‘celebrity’ status was overshone by an extra special guest appearance from Rachel Shenton before she jetted off to LA to shoot the next season of Switched at Birth!
Penny, our lead CEC who helped organise the event commented saying:
“I want to say a huge thanks to Shaw Trust and the team at Stoke-on-Trent for all their hard work and support, they are truly an amazing group of people.”
Dominic Jeffreys, Team Leader at Shaw Trust after the event had this to say:
“It was the first time we had put on an event like this for the deaf community so we were all nervous but excited. It was important for us to do this so we could show we’re a centre of excellent and how our strong links with passionate organisations like Clarion and dDeaflinks help us improve our expertise. To have Rachel take time out of her busy schedule to see us was great, it created a really good vibe and she was very friendly. Thank you to the Shaw Trust team in Stoke and Penny from Clarion has been amazing in helping us come this far. We’re now going to start planning our next event, which will focus on employment opportunity for clients who are deaf or have a hearing impairment.”
We look forward to the next Deaf Open Day event – Hope to see you there!
Clarion and Ingeus do it again! Victoria Minney, one of our London-based CECs, alongside Ingeus employment advisor Kamesh Vishram worked with Kevin, a profoundly Deaf graphic designer, under the government’s Work Programme to get him into work.
After achieving his dream of a career in the TV industry with Moov, through Channel 4’s Rio Production Training Scheme, Ingeus created another good (great) news stories with the fantastically clever title ‘Ingeus gets Kevin on the Moov’. Click the link to catch the full story.
Wishing the very best of luck to Kevin, especially in his interview for a place on the production team for the Rio Games! Don’t forget us when you’re famous!
Four years on and Jennifer, our first client supported into work, is still thriving at Sainsbury’s!
When Clarion first started its Welfare to Work specialist employability support for Deaf and hard of hearing customers during the summer of 2011, Jennifer Banton of Stevenage was referred to us through our partnership with Ingeus on the Work Programme.
Jennifer was supported with job searching activities with one of our Communication and Employment Consultants (CEC) Anna Calstar-Fisher, and within just a few weeks became our very first customer into work with her local Sainsbury’s store! Jennifer’s story was widely publicised in local media, Ingeus and even DWP ran the story on their website!
That was all of four years ago and we recently caught up with Jennifer again and were delighted to hear that she is still thriving at the Sainsbury’s store at Coreys Mill, Stevenage. Anna has provided Jennifer with ongoing communication support, via the Government’s Access to Work scheme, to ensure everything runs smoothly and has now become a well-known part of the furniture herself around the store!
We asked Jennifer how having a job has changed her life:
“It feels strange to think back to when I was out of work for 12 years. I have now been working for 4 years and have gained confidence and made some good friends, both hearing and deaf. I am now more confident to explain to new colleagues how to communicate with me and in some cases teach some basic sign language, some of them have gone on to learn level 1 BSL themselves. Our former Store Trainer had also learnt some sign language when she was selected as one of the London Olympic Helpers!”
Jennifer’s Groceries Online Manager, Julian Martin has been very supportive of Jennifer’s needs and requirements and commented: “Retail is such a fast paced industry, we change process & procedures frequently to ensure we’re doing the right thing for our customers and colleagues. Without Anna’s continued support, especially helping Jen to be involved in Team Huddles and development, it would be very difficult to ensure that Jen fully understands what we are asking of her. Jen seems to be really enjoying her role within Sainsbury’s & continues to impress me”
Anna, who has since successfully supported many other Deaf customers into work in a similar way to Jennifer explains: “I think one of the most important aspects of being a CEC is the long term In Work Support that can be provided to the Deaf employee and their employers. Staff and Managers come and go or transfer to different stores and that can become rather disorientating to a Deaf employee getting to know new colleagues. CECs provide support on a regular basis and negate the stress that can build up if the Deaf employee struggles with communication. It is also reassuring for the employer and employee to know that they have an Interpreter that they can call upon when there is development training or new procedures to be explained”
Acknowledging Anna’s comments, Jennifer went on to say: “I feel secure knowing it will be the same CEC (Anna) supporting me every month and whenever I need her. I have built up a strong relationship with Anna and I would worry if I had different Interpreters as they may not understand me as well as Anna does. If I do not understand something or have a problem linked to work I can always text Anna and she will advise the best course of action”.
Bob Marsh UK Business Development Manager at Clarion who pioneered the CEC model says “I have nothing but praise for Sainsbury’s for the way that they have welcomed Jennifer into their team and every piece of advice and support that was provided was enthusiastically received”
If you would like to know more about Clarion’s unique and holistic employability support for Deaf and hard of hearing customers please contact Bob Marsh on 01763 209001 or via email.
One of our Deaf clients has bagged herself a job after being out of work for 27 years.
After being out of work since the age of 18 (now 45) with three weeks voluntary work experience in between, Deborah has found herself a job as a school cleaner with the help of one of Clarion’s Communication and Employment Consultants (CEC).
Deborah had two barriers when it came to finding work; alongside her hearing loss, a brain tumour at the age of two left her with learning difficulties and subsequent low literacy skills. Despite being keen to get a job, she had convinced herself that she was unemployable. When Louise, our CEC, met her for the first time, she was in tears due to the frustration and upset of not being able to find a job; looking for jobs was beyond her ability.
Those tears soon turned to tears of relief after Louise explained to her and the advisor how Clarion could help!
Her confidence grew week by week, using the computer to conduct job searches together, creating her CV and cover letters to match job applications, applying for every job they found and gaining a few interviews. Practising interview techniques helped increase her confidence even more and she was offered an interview at a school.
After a successful interview for a school cleaner, she was offered a day’s trial; having a few wobbles of self-doubt, after a little encouragement she plucked up the courage to go – thrilled with herself, she got the job! Many congratulations!
Since being offered the job, Deborah has applied, with the help of Louise, for Access to Work to help her in various parts of her job.
“Ingeus have been marvellous and the advisor was so supportive…. At our last appointment, Deborah gave me a bunch of flowers and a card thanking me”
We wish Deborah every success in the future with her new job and look forward to now supporting her in her new role through Access to Work.
Deborah was convinced she couldn’t have done it with the support of Clarion’s CEC and Ingeus. Does this story sound familiar? Do you know of someone who could benefit from a CEC? Would you like to know how Clarion can support you?
If you want to find out more about how we can support you or your Deaf/hard of hearing customers into work on Government employment programmes, including the new Specialist Employability Support (SES) please get in touch with Bob Marsh – Clarion’s UK Business Development Manager, who is Deaf himself and leads on our National employability support for Deaf people.
Clarion partnered with the Phoenix Group of Stevenage to deliver a series of Employability Workshops to a group of unemployed Deaf individuals looking for effective ways of returning to work. The workshops ran for 2 weeks from 17th June with the final day on 30th June and a great time was had by all!
Our very own UK Business Development Manager, Bob Marsh who is Deaf himself, delivered 3 of the workshops over the two weeks that included CV Writing Skills, Job Applications, Work Ethics and preparing for interviews using role-play and ‘live’ interviews with out-sourced volunteers.
Bob says “I very much enjoyed delivering the workshops over the 3 days with Phoenix’s Deaf customers. They were so enthusiastic and got themselves involved and they interacted every step of the way. I look forward to hopefully returning again soon”
Overall, attendees were extremely pleased with the programme and we received plenty of positive feedback. 97% said that the workshops met their expectations, 98% said that they had fun on the workshops and 97% felt that the workshop presentations were interesting and practical.
Some comments made in the feedback:
“I enjoyed watching Bob’s presentations and understand what he said”
“Bob was excellent, clear and helpful and always made sure that everyone understood. There was so much to learn that I never knew before. I felt much more relaxed and aware of things now”
The Director of Phoenix group, Jane Shann said “It was a pleasure to work with Bob – he was flexible, able to adapt training to the participants’ needs and address their queries with depth… as well as being lots of fun!”
If you would like Employability Training Workshops to be delivered to your customers please get in touch with Bob.