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21 03, 2018

Are you a CSW or MRSLI with Employment Advisor knowledge and skills?

By |March 21st, 2018|Categories: Access to Work, Careers, CEC Stories, Deaf Employment|0 Comments

Clarion UK has developed an exciting and innovative employment model to support deaf and hard of hearing job seekers into sustained employment under the Government’s new ‘Work Programme’. The model allows us to meet the real needs of Deaf and hard of hearing job seekers on a national level by making mainstream employment services, such as Ingeus, A4E and Maximus fully accessible to our client group.

Across England, Scotland and Wales we will be supplying freelance Communication Support Workers (CSW’s) and MRSLI’s with employment advisor skills and knowledge known as ‘Communication and Employment Consultants’ (CEC’s) to support the Prime Contractors’ Employment Advisors. The outcome will be a truly empathetic end to end service to deaf and hard of hearing job seekers, delivered in partnership between the Prime/sub-contractors and Clarion UK.

Our Communication and Employment Consultant (CEC) will be required to:

  • Communicate fluently in BSL to Level 3 standards.
  • Demonstrate a high level of deaf awareness and a comprehensive understanding of the barriers faced by deaf jobseekers gaining entry into the labour market and staying in work.

A typical day as a CEC would include:

  • Attending and providing full communication support to enable smooth interaction between the Prime or sub-contractor EA and the deaf customer at their initial and follow up appointments.
  • Liaison with the Prime or sub-contractor EA and deaf client at their appointments to establish Action Plans (AP) and ensure the client is fully aware of their obligations.
  • Assist clients to achieve their targets set by the Action plan.
  • Carry out one to one appointments with the client where desired and requested by Prime or sub-contractor EA. For example:
  • Assistance with realistic employment aims and job searching
  • CV writing
  • Job applications
  • Interview training, confidence building and motivational goals


The CEC will be engaged by Clarion UK on a free-lance basis at the usual CSW rates.

The Communication and Employment Consultants will not own the ‘ into work’ or ‘sustained employment’ targets these would be retained by the Prime or sub-contractor.

Interested in this new and exciting role? Then please email Clarion UK Work Focus National Operations Manager Bob Marsh detailing your current communication qualifications and why you feel you have the skills and knowledge to perform the CEC role.

For more information on this specialist provision click here.

17 05, 2017

Clarion UK’s Deaf Jobseeker Shortlisted for National Award!

By |May 17th, 2017|Categories: Deaf Employment|0 Comments

Press Release, For immediate release, 15th May 2017

Clarion UK is delighted to announce that our Deaf customer, Ridwan Ojetola has been named as a finalist for the ERSA Employability Awards 2017, sponsored by Clarion Housing Group, in the Significant Achievement Award category.

The Employability Award, now in their fifth year, celebrate and champion best practice from across the employment support sector. This year the awards were judged by Nick Butler from the Department for Work and Pensions; Laura Gardiner from the Resolution Foundation; and Keith Tottingham from Standguide.

Ridwan (Clarion UK’s customer on the Government’s SES programme) was supported into work with a national store chain, Poundland and was nominated for the Significant Achievement Award, sponsored by Working Links recognising a specific jobseeker who has demonstrated exceptional commitment to overcoming barriers to enter and maintain work.

Clarion UK is the UK’s leading British Sign Language (BSL) Specialist Employment and Interpreting support providers. We have pioneered effective ways of working with Deaf people, providing fully accessible services on the Government’s previous and current Welfare to Work programmes.

Clarion UK’s Head of Employment Services, Bob Marsh commented “We are all absolutely thrilled to hear that Ridwan has been shortlisted for this annual prestigious award. It is a testament to the hard work that our national teams dedicate to achieving life-changing outcomes for our Deaf customers. Equally of course, Ridwan’s determination to overcome multiple barriers is a testament to his own strengths to get to where he is now”

Poundland’s HR Director Michelle added:  “We are delighted to hear that Ridwan has been shortlisted for the ERSA Employability Awards 2017, for the Significant Achievement Award.  Ridwan is a dedicated and valued member of the Poundland team who always goes above and beyond to do his best, not just for the business but for our customers too. He is polite, hardworking and adopts a positive approach to everything he does. We are lucky to have him and it’s great to see his hard work acknowledged.”   

The winners of the Employability Awards will be announced at a special ceremony held in London on 29 June attended by the Minister for Employment.

Kirsty McHugh, Chief Executive, ERSA, said: “This year’s award submissions demonstrate the extraordinary achievements of individuals and organisations across the sector and our judges had an unenviable task shortlisting the best of the best in each category. Common to every nomination is the passion and commitment they show to supporting employability and transforming lives, communities and businesses. These awards celebrate and champion the best of the work that goes on at the frontline every day in the sector.”

Press enquiries should be directed to our Head of Employment Services Bob Marsh 01763 209001


Notes to Editors

  1. The Employment Related Services Association (ERSA) is the representative body for the employment support sector.
  2. ERSA’s membership spans the private, voluntary and public sectors and ranges from large multi-nationals through to small specialist charities.  It has over 250 members, including all prime contractors of the Work Programme, Work Choice and other major programmes. The majority of its members are not for profit.
  3. The full list of finalists for the ERSA Employability Awards 2017 can be found on the ERSA website
  4. Clarion UK’s website
16 02, 2017

Ridwan Celebrates a Year at Poundland

By |February 16th, 2017|Categories: Access to Work, CEC Stories, Deaf Employment|0 Comments

One of our SES clients who we helped into work has just celebrated his 1 year anniversary!  Ridwan has been working at Poundland in Dagenham, restocking shelves and assisting in the warehouse.  A local paper went to interview him and you can ready the full story here.

22 11, 2016

Our Suzanne ‘Going that Extra Mile’ with Shaw Trust in Manchester!

By |November 22nd, 2016|Categories: Access to Work, CEC Stories, Deaf Employment|0 Comments

Here at Clarion UK, we are always proud of our Communication and Employment Consultants (CEC) for maintaining a high level of specialist employability service for our Deaf and hard of hearing customers. It was truly heartening when Shaw Trust, one of our key contract partners on the Government’s Work Choice, recently showed their appreciation of our specialist support with positive feedback on one of our key CECs, Suzanne Truelove, and presented her with a surprise card and beautiful flowers in appreciation of the support she has given their Deaf customers!

Manchester Shaw Trust Employment Advisor, June Fitzgerald who has been working with Suzanne for her Deaf customers commented: “Suzanne has gone out of her way to accommodate Shaw Trust and is always flexible when we have to meet deadlines, she is hard working, caring and a pleasure to work with. I can honestly say we couldn’t have been able to work with our Deaf customers without Suzanne’s support. She always goes that extra mile for the customers and Shaw Trust, resulting in job outcomes for FOUR of the five clients she is currently working with! We really value the contribution Suzanne makes to our team and look forward to a long term relationship together to support our clients”

thank you card
inside of thank you card

‘Thank you’ card for Suzanne from Shaw Trust Manchester

Our CEC of the moment, Suzanne commented: “I am so pleased that four of the five clients I was supporting have secured employment within the last two months ranging from Support Worker to Pick and Pack for Amazon. Working with Shaw Trust in Manchester has been a great success, June has been very receptive in learning the best working practices for supporting her Deaf jobseekers, and we have had a great working relationship supporting each other in our areas of expertise. All of my clients are profoundly Deaf sign language users, some have additional needs and barriers into employment and would find it difficult to gain meaningful work, however, we have worked together and those that secured work are over the moon!

Suzanne further commented: “It is outcomes like these, and seeing all the hard work that we do in partnership really pays off and that makes me absolutely love my job working as a CEC for Clarion UK

Bob Marsh, Clarion’s UK Business Development Manager who is Deaf himself and pioneered the award-winning CEC provision back in 2009 said “Suzanne is an absolute star and always gives her very best to her Deaf customers. It is immensely pleasing to get feedback like this in reflection of the consistent excellent level of specialist services we are able to offer both the Prime Contractor and their Deaf and hard of hearing customers. We are looking to further extend our provision in forthcoming new Government programmes for 2017 and hope to encourage more feedbacks such as this

If you would like to know more about Clarion UK’s specialist employability support for Deaf and hard of hearing customers please visit our website or alternatively give Bob a call on 01763 209001 or email

22 09, 2016

Staff changes at Clarion UK – why we aren’t a team.

By |September 22nd, 2016|Categories: Deaf Education, Deaf Employment|0 Comments

I am sure you are aware that we are busy and have had a number of contract wins recently. As a result, we have expanded our staff  to cope with extra assignments  and  I wanted to update you on who our new staff are with their contact numbers so that you can call  them directly if you need to. It’s always nice to put a face to a name. These are our new staff members:

Team: Education
Name: Magdalena Zieba
Job Title: Education Bookings Co-ordinator
Direct Dial: 01763 207916
What’s the story? Magdalena took over from Caroline Butcher who has looked after our students so carefully for 5 years. Caroline is still a keen advisor to the team and Magdalena is ably assisted by Rhianne.


Team: Education
Name: Rhianne Wright
Job Title: Assistant Bookings Co-ordinator – Education
Direct Dial: 01763 207917
What’s the story? Rhianne is part of the education team. Our students shot up in numbers from 65 to 106 last year, this year we are supporting 150, a four-handed rather than two handed job.


Team: Legal
Names: Paula Hall, Sue Crann and Sam Fleming
Job Title: Paula is the Account Manager for MoJ, Sue and Sam Bookings Co-ordinators
Direct Dial: 01763 207908,  01763207917 and 01763207903.  OR legal Freephone number is 0330 400 5348
What’s the story? This is the team looking after all the legal bookings across the UK. Paula and Sue have 4 years’ experience of working on bookings for Deaf people in the Justice Sector, Sam is an ex police officer from Cambridgeshire Constabulary so has a great grounding in the needs of HMCTS.


Team: Health
Names: Gemma Theedham and Emily Pigg
Job Title: Both Gemma and Emily are the bookings co-ordinators for health bookings across the UK
Direct Dial: Gemma is 01763 207915, Emily 01763 207919
What’s the story? Gemma joined us in Jan 2016, Emily is our newest recruit in September.


Team: Finance
Names: Dawn Masterson
Job Title: Finance Assistant
Direct Dial: 01763 207912
What’s the story? Dawn makes sure all our freelancers bills are processed and paid on time and accurately.


We have some new Staff and Associate interpreters coming in Sept 2016, so watch this space. Do feel free to contact any of them if you have any questions, or of course any of the existing senior business leaders – Sally, Lorna, Sarah, Caroline, Beth, Caroline, Tim, Bob and Tanya on 01763209001.

We are still here!    We welcome feedback about our service and look forward to hearing from you.

We might not live in Walford, but we hold our family close to us here at Thriplow.

13 07, 2016

IntoWork Convention Masterclass

By |July 13th, 2016|Categories: British Sign Language, Deaf Awareness Training, Deaf Employment|0 Comments

Clarion UK delivered a Masterclass on ‘Getting it Right for Deaf customers’ at the annual IntoWork Convention at the International Conference Centre, Birmingham today.

Bob Marsh, UK Business Development Manager, who is Deaf himself, gave a personal and business insight into what works best for Deaf customers who are referred onto the Government’s 3 current main W2W programmes. The aim was to develop an appropriate level of awareness so that Prime Providers and partners ensure they include an accessible and effective specialist employability support service within their supply chain to customers who are Deaf and hard of hearing.

Attendees also learnt of the current facts and figures released from latest research including an expected increase in population of those with hearing impairments from 11 million (2015) to 15.6 million in 2035, just a third of employers being aware of Access to Work, key employment challenges and how Clarion UK addresses these challenges with their award-winning specialist provision.

The session provided evidence that it cannot be stressed enough the importance of involving specialist employability support providers, like Clarion UK, with innovative support for Deaf and hard of hearing customers; especially for the forthcoming Work and Health Programme.

If you would like to know more about Clarion UK’s specialist employability support for Deaf and hard of hearing customers please get in touch with Bob on

13 06, 2016

It’s not all cakes, puppies and sunshine at Clarion UK.

By |June 13th, 2016|Categories: Deaf Employment|0 Comments

Why do Bob and Tanya look so serious?

Okay.  Let’s concentrate…employment.  On the 18th May,  Bob Marsh, Tanya Simpson and Rosie Phillips, one of our in-house interpreters  went to the Housing, Work and Welfare reform conference orgnised by ERSA (The Employment Related Services Association).  Here they are with furrowed brows, and I’m not surprised – they have a hard job.

Often I hear, “what is being done to help deaf people find work ?” and the answer is “Clarion UK is doing lots….”.  We love our numbers:  This year we are working with  94 deaf  people to find jobs and have found work for 24 of them; from roles at Channel 4 to helping deaf  people with neither BSL, English nor any work experience to find and maintain employment. This means 27% into sustainable work with a  99% client attendance rate.   We are very proud of our and, most importantly, our client’s successes.

We hold Work Programme, Work Choice, Pathfinders and Specialist Employability Support contracts, finding jobs for deaf people across the UK.   Work continues apace, espcially for the new Work and Health Programme to ensure we further expand on our partnerships with our clients including  DWP, Ingeus, Shaw Trust, RemploySeetec and ERSA.

The golden thread that joins ourselves and these fantastic organisations together is our commitment to bringing those people that are out of reach to mainstream institutions within reach by breaking down walls, barriers and discrimination. Only by doing so can we create a more just and equitable society.   And that is why Bob and Tanya have such serious looks on their faces.

For more information on how we can work with your organisation to provide employment, training or help with recruitment of a diverse and talented team, please contact Bob Marsh, our UK Business Development Manager  on  SMS: 07850 203642, Office:  01763 209 001 or  Email: And we promise, not only will we smile but we will bring a smile to you and your client’s faces too.


18 02, 2016

An (Open) Day to Remember!

By |February 18th, 2016|Categories: British Sign Language, Deaf Employment, Employment Training for Deaf People, Services, Sign Language|0 Comments

Shaw Trust, one of the prime providers on the Government’s Work Choice programme, teamed up with Clarion, bringing the City of Stoke-on-Trent a fantastic Open Day showcasing the services provided for the Deaf and Hard of Hearing community.

The effort for the organisation paid off with a fantastic turnout from Deaf organisations, dDeaflinks and Deaf Vibe, DEAs, and Deaf individuals themselves. A raffle was held to win prizes donated from Clarion and Shaw Trust including a meal voucher for Frankie & Benny’s! And of course… lots and lots of cakes, made especially by a local school.

Our very own dynamic duo, Bob and Tanya, traveled up North to show support for Shaw Trust’s efforts in supporting their Deaf and Hard or Hearing peers and had this to say:

“It was a real privilege to be invited to Shaw Trust’s Deaf Open Day and to see so many Deaf and hard of hearing customers attend to sample the benefits of how we can help the region’s Deaf community. The event was so well organised and promoted and we were honoured by the special appearance of former Hollyoaks actress, Rachel Shenton. Our partnership with Shaw Trust spans many years and this was the culmination of our success in reaching out to my fellow Deaf peers in this area. I sincerely hope we can do the same in other areas with Shaw Trust to reinforce the message that we are here to help. Sincere thanks goes to everyone at Shaw Trust and our Lead CEC, Penny Wilkinson for making the day a complete success”

Bob’s ‘celebrity’ status was overshone by an extra special guest appearance from Rachel Shenton before she jetted off to LA to shoot the next season of Switched at Birth!

Bob and Rachel just couldn't resist being papped!

Bob and Rachel just couldn’t resist being papped!

Penny, our lead CEC who helped organise the event commented saying:

“I want to say a huge thanks to Shaw Trust and the team at Stoke-on-Trent for all their hard work and support, they are truly an amazing group of people.”

Dominic Jeffreys, Team Leader at Shaw Trust after the event had this to say:

“It was the first time we had put on an event like this for the deaf community so we were all nervous but excited. It was important for us to do this so we could show we’re a centre of excellent and how our strong links with passionate organisations like Clarion and dDeaflinks help us improve our expertise. To have Rachel take time out of her busy schedule to see us was great, it created a really good vibe and she was very friendly. Thank you to the Shaw Trust team in Stoke and Penny from Clarion has been amazing in helping us come this far. We’re now going to start planning our next event, which will focus on employment opportunity for clients who are deaf or have a hearing impairment.”

We look forward to the next Deaf Open Day event – Hope to see you there!

11 02, 2016

Clarion and Ingeus Do it Again!

By |February 11th, 2016|Categories: British Sign Language, CEC Stories, Deaf Employment, Work Programme Success Stories|0 Comments

Clarion and Ingeus do it again! Victoria Minney, one of our London-based CECs, alongside Ingeus employment advisor Kamesh Vishram worked with Kevin, a profoundly Deaf graphic designer, under the government’s Work Programme to get him into work.

After achieving his dream of a career in the TV industry with Moov, through Channel 4’s Rio Production Training Scheme, Ingeus created another good (great) news stories with the fantastically clever title ‘Ingeus gets Kevin on the Moov’. Click the link to catch the full story.

Wishing the very best of luck to Kevin, especially in his interview for a place on the production team for the Rio Games! Don’t forget us when you’re famous!

1 02, 2016

Jennifer, Our First Client into Work 4 Years On!

By |February 1st, 2016|Categories: British Sign Language, CEC Stories, Deaf Employment, Work Programme Success Stories|0 Comments

Four years on and Jennifer, our first client supported into work, is still thriving at Sainsbury’s!

When Clarion first started its Welfare to Work specialist employability support for Deaf and hard of hearing customers during the summer of 2011, Jennifer Banton of Stevenage was referred to us through our partnership with Ingeus on the Work Programme.

Jennifer was supported with job searching activities with one of our Communication and Employment Consultants (CEC) Anna Calstar-Fisher, and within just a few weeks became our very first customer into work with her local Sainsbury’s store! Jennifer’s story was widely publicised in local media, Ingeus and even DWP ran the story on their website!

Jennifer Banton CEC

Click here read the story.

That was all of four years ago and we recently caught up with Jennifer again and were delighted to hear that she is still thriving at the Sainsbury’s store at Coreys Mill, Stevenage. Anna has provided Jennifer with ongoing communication support, via the Government’s Access to Work scheme, to ensure everything runs smoothly and has now become a well-known part of the furniture herself around the store!

We asked Jennifer how having a job has changed her life:

“It feels strange to think back to when I was out of work for 12 years. I have now been working for 4 years and have gained confidence and made some good friends, both hearing and deaf. I am now more confident to explain to new colleagues how to communicate with me and in some cases teach some basic sign language, some of them have gone on to learn level 1 BSL themselves. Our former Store Trainer had also learnt some sign language when she was selected as one of the London Olympic Helpers!”

Jennifer’s Groceries Online Manager, Julian Martin has been very supportive of Jennifer’s needs and requirements and commented: “Retail is such a fast paced industry, we change process & procedures frequently to ensure we’re doing the right thing for our customers and colleagues. Without Anna’s continued support, especially helping Jen to be involved in Team Huddles and development, it would be very difficult to ensure that Jen fully understands what we are asking of her. Jen seems to be really enjoying her role within Sainsbury’s & continues to impress me”

CEC model in Sainsburys

Anna, who has since successfully supported many other Deaf customers into work in a similar way to Jennifer explains: “I think one of the most important aspects of being a CEC is the long term In Work Support that can be provided to the Deaf employee and their employers. Staff and Managers come and go or transfer to different stores and that can become rather disorientating to a Deaf employee getting to know new colleagues. CECs provide support on a regular basis and negate the stress that can build up if the Deaf employee struggles with communication. It is also reassuring for the employer and employee to know that they have an Interpreter that they can call upon when there is development training or new procedures to be explained”

Acknowledging Anna’s comments, Jennifer went on to say: “I feel secure knowing it will be the same CEC (Anna) supporting me every month and whenever I need her. I have built up a strong relationship with Anna and I would worry if I had different Interpreters as they may not understand me as well as Anna does. If I do not understand something or have a problem linked to work I can always text Anna and she will advise the best course of action”.

Bob Marsh UK Business Development Manager at Clarion who pioneered the CEC model says “I have nothing but praise for Sainsbury’s for the way that they have welcomed Jennifer into their team and every piece of advice and support that was provided was enthusiastically received”

If you would like to know more about Clarion’s unique and holistic employability support for Deaf and hard of hearing customers please contact Bob Marsh on 01763 209001 or via email.