17 12, 2018

Supplier Portal Guidance

By |December 17th, 2018|Categories: Partner Bulletin, Uncategorized|0 Comments

The BSL Elves are busy at the Clarion UK grotto, wrapping gifts, training the hearing assistance puppies and interpreting for Santa as another year rolls to a close. We thought we’d make our last Partner Bulletin of 2018 a festive one and talk about portals, ho ho ho!

We know that not everyone is using the new portal yet but for those that are, we hope the following information is useful. For those that will be using it in the future, this may answer any potential questions and hopefully make the transition smoother for you.

Please download our Supplier Portal Guidance here:

PDF Document

Word Document

All that’s left for us to say is a big Thank You for all your hard work and continued support throughout this year. We wish you all a restful holiday period and we look forward to working with you again in 2019.

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31 10, 2018

Recruiting: Full or Part-Time BSL Interpreter

By |October 31st, 2018|Categories: Uncategorized|0 Comments

Clarion UK are currently looking to recruit NRCPD registered British Sign Language(BSL)/English Interpreters.

About the Role:

We are the sole provider to a prestigious contract with the Ministry of Justice. We are looking for fully qualified Interpreters to work primarily in the legal domain, however you will also have access to a variety of assignments in other domains.

Title: Full or Part time BSL Interpreter

Salary: £32,000 – £50,000 depending on experience + Benefits (Pro rata for Part Time)

Hours: This role could be full time or a part-time/job share

Key Skills Required:

  • Qualified to NVQ Level 6 in BSL/English  interpreting or equivalent
  • Registered with the NRCPD
  • Based in London or South East/Home Counties as most bookings will be in these areas
  • Excellent spoken and written English
  • Ability to develop strong professional relationships
  • Flexible, timely, a can do attitude sharing our values – a passion to deliver, equality for all, partnership and quality

What We Can Provide:

As a full-time member of staff (RSLI only) you can enjoy immediate access to:

  • Guaranteed work reflecting your preferences
  • Continuing professional development – through supervisions, mentoring and training
  • Support from the Clarion UK team
  • Payment of NRCPD subscription and enhanced DBS check
  • Training budget
  • Co-working opportunities with colleagues
  • Prompt payment of expenses

About Us:

Our vision is that every Deaf person gets the best interpreting, support and employment service in the right place, at the right time. We are the UK’s most successful interpreting agency and with over 16 years of sustained growth and new contracts securing significant business for many years to come, there has never been a better time to join.

How To Apply:

To apply for this role, please contact Lorna Fairbairn on lorna.fairbairn@clarion-uk.com with your CV and covering letter. The closing date is 30th November 2018.

23 07, 2018

Two Day Masterclass for Interpreters in the Legal Domain

By |July 23rd, 2018|Categories: Uncategorized|0 Comments

Two days stuck in a hotel with a group of like-minded peers! A dream come true or your worst nightmare?!

This is an exciting new masterclass for experienced interpreters working with the police and courts. The weekend is aimed at those wishing to take their professional skills to a new level.

This masterclass will focus on many of the more complex issues we have to deal with when working in this challenging domain; issues such as working as a professional team, dealing with complex legal concepts, language and translation issues and developing our language skills to enable us to function effectively. We will look at a variety of strategies to enhance your performance and offer an excellent opportunity for networking with others in the field.


The weekend will be facilitated by Byron Campbell, an interpreter with 40 years’ experience, and we will also be working with two highly skilled and experienced deaf relay interpreters. We also have a District Court Judge joining the master class for a Q&A session and an opportunity to elicit the views of the bench on how we can provide the highest level of service to the courts.


Included in the fees are two full days of interactive discussions and presentations, an evening session on the Saturday, all meals, refreshments and first class accommodation.


The masterclass will be offered twice in October/November.


The first weekend will be held near Stratford-upon-Avon on the 20th& 21stOctober. The second weekend will be in Leeds on the 17th& 18thNovember. Venues details will be sent on acceptance of your place on the masterclass.

A separate masterclass will be offered in November/December for Deaf Relay Interpreters. If you are currently working as a Deaf Relay Interpreter, are experienced in working in the legal domain and would like to attend this masterclass please email me for more details.

How do I attend?

Places will be very limited on each weekend so early applications are advised. Please email the following details to byronsli@aol.com:

  • Your name
  • Your contact details
  • Number of years experience in the legal field
  • What you are hoping to gain from this masterclass
  • Which weekend you wish to attend – Stratford-upon-Avon or Leeds

How much will it cost?

The total cost of the masterclass will be £325. A deposit of £75 will be payable upon confirmation of your place on the weekend, the remainder of the fees will be payable 4 weeks before the event. Invoices will be sent with your booking confirmation. If you have any questions regarding the masterclass, please email me (Byron Campbell) at byronsli@aol.com and I will reply as soon as possible. I look forward to seeing you on what will undoubtedly be an informative, stimulating and fun weekend.


27 06, 2018

Partner Bulletin 20 – Tell us what you really think and win £50!

By |June 27th, 2018|Categories: Partner Bulletin, Uncategorized|0 Comments

Since becoming Partner Resource Manager, my area of focus is ensuring that all our partners feel
valued, feel part of and feel proud to work for Clarion UK. In order to achieve this, I need to gain valuable feedback from you on different aspects of Clarion UK as a company. This information will initially be gathered through a short online survey and we will be running focus groups throughout the year.The survey covers questions on your understanding of our visions, your views on our processes, our working practice and how you rate us as a company. The overall goal is to help us understand what we do well for our partners and which areas we need to improve.The survey takes 5 minutes to complete and will be available for two weeks. In return for your time completing the survey we will enter you into a prize draw for a £50 Amazon voucher.

Please click here for the Survey.
Thank you in advance for your time and feedback. 

* Please note the survey is going out to all our partners within Clarion UK both for Communication Support and Education Support.

If you have any questions please don’t hesitate to contact me at Sarah.beaumont@clarion-uk.com
01763 207903

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14 05, 2018

Bob Marsh – Finalist for 2018 ERSA Employability Award

By |May 14th, 2018|Categories: Uncategorized|0 Comments


For immediate release

11thMay 2018 

Clarion UK’s Head of Specialist Employment Services, Bob Marsh named finalist for 2018 ERSA Employability Award.

Clarion UK’s Head of Specialist Employment Services, Bob Marsh has been shortlisted as a finalist for the ERSA Employability Awards 2018 in the Lifetime Achievement category, sponsored by Pluss.

Now in its sixth year, the ERSA Employability Awards celebrate best practice across the employment support sector and seek to demonstrate the day-to-day hard work and dedication of those working to improve the lives of jobseekers, communities and the wider work force.

Bob’s unique UK wide specialist employment services has helped over 450 Deaf people into employment since 2008 and has been nominated for the award, recognising an individual who has dedicated a significant part of their career to the employment related services sector and has made a notable impact on the wider sector.

ERSA received nearly 150 entries across ten categories demonstrating the breadth of work involved in supporting people into employment. The award entries were judged by Ashwin Kumar, Chief Economist at Joseph Rowntree Foundation, Tabitha Jay, Director of the Work and Health Unit, Gill Holmes, Senior DWP official and last year’s winner of the Adviser of the Year award, Adrian Bailey of Prisoners Abroad.

As a successful finalist, Bob will attend a special ERSA Awards Ceremony Night in London on 14thJune compered by ITV’s Lucrezia Milleriniand attended by Alok Sharma MP, Minister for Employment.


Kirsty McHugh, Chief Executive, ERSA, said:

‘This year’s award submissions demonstrate the extraordinary achievements of individuals and organisations
across the sector. The huge number of nominations ERSA received highlights the passion and commitment to supporting employability and transforming lives, communities and businesses. The awards celebrate and champion the best of the work that goes on at the frontline every day in the sector and I look forward to celebrating these achievements at the special ceremony on 14 June.’


Bob Marsh is currently looking for new Freelancers to join his team. If you would like to find out more or register as a Freelancer with Clarion UK you can do so here: www.clarion-uk.com/register.

19 04, 2018

Partner Bulletin 18 – Behind Closed Doors

By |April 19th, 2018|Categories: Uncategorized|0 Comments

Are you are looking to boost your professional development, enhance your skill set or learn about different areas of your industry? If so, this suite of training is for you. All of these training courses have been developed and launched by partners who work with Clarion UK and have significant experience as BSL interpreters, Autism Specialists or Electronic Notetakers.

If you are interested in training that isn’t mentioned here, please let me know at Sarah.beaumont@clarion-uk.com.

Legal Domain

Introduction to working in the Justice Sector

Are you a RSLI or TSLI looking to specialise in Legal Interpreting in the near future? Would you like a taster of how things work within the Legal domain to enhance your general practice in another setting? Are you curious about the etiquette and processes in court?

If so, click here for more information or contact Mike Unsworth at unsworthtraining@gmail.com.

Behind Closed Doors: Working in Prisons

This one-day course covers the prisoner’s journey, how the prison system copes with Deaf people, prison vocabulary and many other interesting topics. It’s not focused on BSL so it’s suitable for any partner who may undertake an assignment in a prison, work with a prisoner or is curious to know more about this closed world.

Price: £100 per participant

Click here to find out more or contact Julia Anderson at julia.andersonbsl@gmail.com.

Education Domain

Specialist Mentor (ASD) / Specialist one-to-one study Skills Support (ASD)

Are you a Specialist one-to-one Study Skills Tutor or Specialist Mentor looking to support students who have Autism Spectrum Disorder? If so, this online training is for you.

Modules include:

  • Understanding Autism
  • Autism and Communication
  • Autism and Sensory Experience
  • Autism, Stress and Anxiety
  • Autism: Supporting Families

Price: £30 + VAT per module or £120 + VAT for all five modules.

Click here to find out more or contact The National Autistic Society at online.training@nas.org.uk.

Electronic Notetaking Training

Professional Notetakers are in high demand as Deaf students are turning to Electronic Notetakers for support at University. Note-able Notetakers Ltd’s training equips you with the skills, knowledge and confidence for this challenging and rewarding role. Our friends at Note-Able have released dates for their upcoming, three-day courses:

* Exeter 23rd – 25th May, Belmont Chapel
* Manchester 4th – 6th June, St Thomas Centre
* London 16th – 18th July, The Ideas Store, Shadwell Centre, E1

“The tutors were excellent! I am so impressed with your delivery of this course and feel confident going away to do the work…” Stephanie O’Kane is a qualified BSL Interpreter who attended the Belfast ENT course to further her skills in communication support.

Price: £950 inc VAT

Apply at: http://note-ablenotetakers.co.uk/

If you have any questions you can contact me at:


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20 03, 2018

Breaking News: 2018 will see a Rise in the ATW Cap!

By |March 20th, 2018|Categories: Access to Work, Uncategorized|0 Comments

We are overjoyed to learn that Sarah Newton has announced several changes to ATW (Access To Work) funding, the main being,

“As of April 2018, the cap will not rise to £43,100 in line with 1.5 times average earnings. Instead it will rise to £57,200, double average earnings, and will be uprated annually on that basis. This means that considerably fewer British Sign Language users now remain affected by the cap.”

You can read the full published statement below or read it on the Parliament site here.

Thank you and congratulations to everyone involved in making this happen, including Darren Townsend-Handscomb, Bob Birchall, Bob Marsh, Dan Sumners, David Buxton, Jim Edwards, Laura Arrowsmith, Paul Lennon, Lidia Best, Lindsey Jane Rousseau, Martin McLean,  Robert Geaney, Rowena Stobart and Sally Paull.

If you would like to find out details about the employment support that we offer, check out our website here or contact bob.marsh@clarion-uk.com.

19 03, 2018

How one man changed his life with DSA funding (Disabled Students Allowance)

By |March 19th, 2018|Categories: Uncategorized|0 Comments

Craig Ashley Shepherd, 28, from Kent, now lives in Crawley and works as a Passenger Service Agent at Gatwick Airport. He grew up in the social services care system with undiagnosed Asperger’s. He never thought University was possible, but after applying for and receiving DSA funding he’s gradually turning his life around.

Craig experienced many traumas while growing up: 
beatings, sexual assaults and consequently mental
 health conditions developed. He’s been hospitalised 
frequently due to depression and attempted suicide, which have considerably held him back.

Eventually, with the help of DSA funding, he got a suitable support tutor and was able to progress. He has sessions with Sheila 2-3 times a week that help him focus on study content, manage his time and understand exam questions. Sheila loves the work she does.

“We’ve built up a good understanding of each other. He’s been through ups and downs but he always knows I will be here for him.”

Craig’s Asperger’s wasn’t recognised until adulthood. It means he over-analyses information, which becomes frustrating and overwhelming. For many years, college was an uphill battle, but Craig now plans to accomplish an MA and PhD after finishing his degree in Travel & Tourism at Arden University. He’s the first member of his family to attend University.

“Going to University was all about trying to develop my life… it’s given me mental strength.” Craig highly recommends other students applying for DSA.
“If the support wasn’t there, the degree wouldn’t be happening…”

You can apply for DSAs if you’re studying in England and you have a learning difficulty, mental health condition, physical disability or even a long-term health condition.

For more information on how to apply, visit: www.gov.uk/disabled-students-allowances-dsas

Or read a breakdown on our blog post here: http://clarionukstudentsupport.com/clarion-uk-proud-help-donna-excel-uel-masters-degree/


Supporting video – interview with Craig: https://vimeo.com/239855745 
For more information or photos please contact Ash Chalk at media@clarion-uk.com / 07808 794 697

17 03, 2018

Sky’s the Limit for Clarion UK’s Deaf Awareness Training

By |March 17th, 2018|Categories: Uncategorized|0 Comments

The Event

Here at Clarion UK we were excited to provide yet another spell-bounding half-day of Deaf Awareness Training, this time to Sky’s Broadband Tech Team at their Training Centre in Dartford last month and what a great session was had by the 13 participants! They learnt about all things Deaf related to help them better understand their Deaf colleague’s needs and requirements in the workplace.

Clarion UK’s Trainer, Jeanette, was again on top form, with positive feedback such as:

“One of the best training sessions I’ve done with Sky which should be rolled out for all new recruits”

The participants were also taught by Jeanette how to fingerspell their names  and learn some basic sign language which would be useful for when they meet Deaf customers on their rounds such as “Hello, my name is…..”


Analysis of the feedback from the training generated some great figures to shout about:

Here are some stats about those that rated the specific training content as ‘excellent’:

  • 100% participants said that the training met their expectations
  • 100% said that the training was relevant to their jobs
  • 100% rated the Trainer as very knowledgeable on Deaf Awareness
  • 100% felt that the training was of high quality
  • 100% felt that the training would be useful for other colleagues

Finally and most importantly….

  • 100% of participants said that they had FUN!

Ben Wright, Sky’s Broadband Tech Team Lead commented…

The Deaf awareness training that my team and I experienced gave us all an eye-opening insight into the deaf community. Having a new member of the team who is profoundly deaf, the session has aided with his integration and each member of the team has a better awareness and understanding of how to communicate with him and the challenges he faces. I have had positive feedback from all of my team and some have been inspired to learn sign language. I would highly recommend the session”


To Learn More

If you wish to learn more about Clarion UK’s Deaf Awareness and BSL Training please contact:

 Bob Marsh – Head of Specialist Employment Services

Email: bob.marsh@clarion-uk.com

Tel: 01763 209001

Or check out the details on our website:


6 03, 2018

Terms and Conditions for Education Support Professionals

By |March 6th, 2018|Categories: Uncategorized|0 Comments

Terms of Business Short Term Freelance Work, Jan 2018                  

Agreement between Clarion Interpreting Ltd (Clarion UK) and Freelance Support Professionals (the Freelancer)

The terms and conditions below (1-10) are designed to match Student Finance England’s payment terms. Changes to Student Finance payment terms will result in changes to our terms and conditions, and Clarion UK reserve the right to edit them in line with student finance payment terms as necessary.

The below terms apply to all professionals working in non-medical help, including specialist note-takers. They only exclude BSL interpreters who operate under separate terms and conditions.

  1. Fees

Freelancers will be paid for the exact times represented on the timesheet. (e.g. – a booking 10:00am -10:45am – will be charged at 0.75 hours.

Clarion UK cannot pay for any breaks during the working day.

Bookings over 6 hours will be subject to an assumed one-hour unpaid lunch break.

  1. Rates of pay

Hourly rates of pay will be agreed with the booking coordinator at the time of booking.

  1. Travelling expenses

We do not pay travel expenses.

Please note that as a self-employed freelancer, your accountant will be able to assist you in recovering travel costs through your annual self-assessment tax return, subject to HMRC rules.

  1. Payment

Invoices must be submitted through the online Clarion UK Supplier Portal at http://suppliers.clarion-uk.com/login.  Payment of your invoices will be made within 30 days of our approval of your invoice if they are submitted within 3 working days.

It is a mandatory requirement that all timesheets are correctly completed as per the guidance from Student Loans Company (SLC)Your invoice, together with a signed timesheet must be submitted through the portal. Payment will not be made until these documents have been received by Clarion UK.

If the booking over-runs you must inform the office immediately by emailing education@clarion-uk.com.  If we are not informed by the end of the working week, we will not be able to issue payment for the additional time worked.

You must not attend a booking unless you have been sent and emailed a booking confirmation, and Clarion reference number. Bookings attended without these will not be paid. Booking confirmations cannot be obtained retrospectively.

  1. Cancellation

Clarion UK will only pay for cancellations that occur within 24 hours of the booking commencing.

  1. Missed sessions

Where a student does not attend a booking, it is the responsibility of the freelancer to inform Clarion of the reason, by email, on the day of the missed session. This is to help us to understand if the student was unwell, and if so, if the absence was related to any disability they might have.

The reason of the missed or cancelled session will determine who we need to invoice and potentially whether we receive any payment for the missed booking.

Failure to provide this information will result in delay to your payment and could result in you forfeiting your fee.

Examples of why a session is missed could include (but are not limited to):-

–           The University cancelled the lecture

–           The lecturer was ill

–           The student was ill (related to their DSA support)

–           The student was ill (other illness)

–           The student cancelled (with reason)

–           Etc.

If arriving late for, or departing early from a booking, the Freelancer may be deemed in breach of contract and may forfeit their fee – this will be at the sole discretion of Clarion UK.

  1. Working Practice

The Freelancer will be guided by the professional codes of conduct of their relevant body.  The Freelancer should be guided by the ethical demands of the professional arena in which the assignment takes place.  The Freelancer will make every effort to arrive at least 10 to 15 minutes prior to the assignment time. Should the client not have arrived for commencement of the assignment the Freelancer should contact Clarion for further advice. We will then endeavour to locate the client and advise the Freelancer if the booking has been cancelled – at this point, we will send a cancellation notice and a cancellation fee will become payable.

The Freelancer has the right to withdraw their services if an assignment is substantially different from that described at the time of the booking and if they feel that to continue to work would be detrimental to their own wellbeing and professional standing or if they feel that to continue working would not be in the best interest of the client.  Under such circumstances, Clarion UK will be reasonable in assessing if the Freelancer was reasonable in withdrawing their service and determining if the fee is still payable.

Freelancers have a responsibility to inform Clarion UK at the earliest opportunity if sickness will prevent them from attending a booking.  We can be contacted by text on 07970588783, by email to education@clarion-uk.com or call us on 01763 209001.  Similarly, if the Freelancer experiences any travel delays they must contact Clarion UK as early as possible so that Clarion UK may contact the customer and manage their expectations.

Clarion UK will endeavour to provide the Freelancer with written confirmation and details no more than 2 working days after verbal confirmation.

  1. General Data Protection Regulations (GDPR)

Through our contract with Student Finance England, external partners review the personal data we hold in order to complete their audits.

The auditing partner is DSA QAQ who will use your data as outlined below:

  • Transfer/sharing of information so that the auditor can audit the organisation’s internal
  • Process for dealing with the delivery of the Education Contract
  1. Protection of Clarion UK’s contracts and interests

The work carried out under this agreement is done on behalf of Clarion UK and, whilst working on behalf of Clarion UK, you should conduct yourself appropriately and professionally at all times, and you must not act in any way to harm the reputation of Clarion UK or the relationships with our clients and customers.  It is expressly forbidden under the terms of this agreement for the Freelancer to enter or to try to enter into any private consultation or arrangement with any contractor, client or company with whom you have been asked to work on behalf of Clarion UK.

  1. Agency Workers Regulations

By accepting a booking from Clarion UK, the Freelancer confirms that they do not fall under the scope of the Agency Workers Regulations.


I have read and understood these conditions.




Name………………………………………….         Signature…………………………………….            Date………………………….