20 03, 2018

Breaking News: 2018 will see a Rise in the ATW Cap!

By |March 20th, 2018|Categories: Access to Work, Uncategorized|0 Comments

We are overjoyed to learn that Sarah Newton has announced several changes to ATW (Access To Work) funding, the main being,

“As of April 2018, the cap will not rise to £43,100 in line with 1.5 times average earnings. Instead it will rise to £57,200, double average earnings, and will be uprated annually on that basis. This means that considerably fewer British Sign Language users now remain affected by the cap.”

You can read the full published statement below or read it on the Parliament site here.

Thank you and congratulations to everyone involved in making this happen, including Darren Townsend-Handscomb, Bob Birchall, Bob Marsh, Dan Sumners, David Buxton, Jim Edwards, Laura Arrowsmith, Paul Lennon, Lidia Best, Lindsey Jane Rousseau, Martin McLean,  Robert Geaney, Rowena Stobart and Sally Paull.

If you would like to find out details about the employment support that we offer, check out our website here or contact bob.marsh@clarion-uk.com.

19 03, 2018

How one man changed his life with DSA funding (Disabled Students Allowance)

By |March 19th, 2018|Categories: Uncategorized|0 Comments

Craig Ashley Shepherd, 28, from Kent, now lives in Crawley and works as a Passenger Service Agent at Gatwick Airport. He grew up in the social services care system with undiagnosed Asperger’s. He never thought University was possible, but after applying for and receiving DSA funding he’s gradually turning his life around.

Craig experienced many traumas while growing up: 
beatings, sexual assaults and consequently mental
 health conditions developed. He’s been hospitalised 
frequently due to depression and attempted suicide, which have considerably held him back.

Eventually, with the help of DSA funding, he got a suitable support tutor and was able to progress. He has sessions with Sheila 2-3 times a week that help him focus on study content, manage his time and understand exam questions. Sheila loves the work she does.

“We’ve built up a good understanding of each other. He’s been through ups and downs but he always knows I will be here for him.”

Craig’s Asperger’s wasn’t recognised until adulthood. It means he over-analyses information, which becomes frustrating and overwhelming. For many years, college was an uphill battle, but Craig now plans to accomplish an MA and PhD after finishing his degree in Travel & Tourism at Arden University. He’s the first member of his family to attend University.

“Going to University was all about trying to develop my life… it’s given me mental strength.” Craig highly recommends other students applying for DSA.
“If the support wasn’t there, the degree wouldn’t be happening…”

You can apply for DSAs if you’re studying in England and you have a learning difficulty, mental health condition, physical disability or even a long-term health condition.

For more information on how to apply, visit: www.gov.uk/disabled-students-allowances-dsas

Or read a breakdown on our blog post here: http://clarionukstudentsupport.com/clarion-uk-proud-help-donna-excel-uel-masters-degree/


Supporting video – interview with Craig: https://vimeo.com/239855745 
For more information or photos please contact Ash Chalk at media@clarion-uk.com / 07808 794 697

17 03, 2018

Sky’s the Limit for Clarion UK’s Deaf Awareness Training

By |March 17th, 2018|Categories: Uncategorized|0 Comments

The Event

Here at Clarion UK we were excited to provide yet another spell-bounding half-day of Deaf Awareness Training, this time to Sky’s Broadband Tech Team at their Training Centre in Dartford last month and what a great session was had by the 13 participants! They learnt about all things Deaf related to help them better understand their Deaf colleague’s needs and requirements in the workplace.

Clarion UK’s Trainer, Jeanette, was again on top form, with positive feedback such as:

“One of the best training sessions I’ve done with Sky which should be rolled out for all new recruits”

The participants were also taught by Jeanette how to fingerspell their names  and learn some basic sign language which would be useful for when they meet Deaf customers on their rounds such as “Hello, my name is…..”


Analysis of the feedback from the training generated some great figures to shout about:

Here are some stats about those that rated the specific training content as ‘excellent’:

  • 100% participants said that the training met their expectations
  • 100% said that the training was relevant to their jobs
  • 100% rated the Trainer as very knowledgeable on Deaf Awareness
  • 100% felt that the training was of high quality
  • 100% felt that the training would be useful for other colleagues

Finally and most importantly….

  • 100% of participants said that they had FUN!

Ben Wright, Sky’s Broadband Tech Team Lead commented…

The Deaf awareness training that my team and I experienced gave us all an eye-opening insight into the deaf community. Having a new member of the team who is profoundly deaf, the session has aided with his integration and each member of the team has a better awareness and understanding of how to communicate with him and the challenges he faces. I have had positive feedback from all of my team and some have been inspired to learn sign language. I would highly recommend the session”


To Learn More

If you wish to learn more about Clarion UK’s Deaf Awareness and BSL Training please contact:

 Bob Marsh – Head of Specialist Employment Services

Email: bob.marsh@clarion-uk.com

Tel: 01763 209001

Or check out the details on our website:


26 02, 2018

Partner Bulletin 16 – New Roles, Recruitment and Upcoming Training

By |February 26th, 2018|Categories: Careers, Legal, Partner Bulletin, Professional Development, Uncategorized|0 Comments

A Note from Sarah, your new Partner Manager

Some of you may know me from co-ordinating bookings across the legal, health and education sectors. My new role is Partner Manager and I am excited to be involved in the ongoing development of Clarion UK and looking to expand our freelancer team to meet the growing needs of our clients. In the next few months I will be:

  • Working with yourselves, keeping you up-to-date on the company, providing support in the required compliance needed for our audits and listening and acting upon your feedback.
  • Developing training to support you in your professional development.
  • Sourcing new freelancers; interpreters, language service professionals, CECs and support workers for our students in areas of the UK where we can’t currently meet the demand.

Recruitment – Win £50!

We are offering an incentive of £50 if you refer a friend to us who we place into an assignment. If you refer a friend, ask your friend to mention your name when they submit their application. Once they complete their first booking with us, I will contact you and £50 will be processed into your account.

We are currently recruiting for freelancer roles for BSL Interpreters and Deaf Relay Interpreters and continuing to recruit for our student support roles.

Please see below links for Job Descriptions:
BSL Interpreters

Deaf Relay Interpreters

Student Support Roles

Upcoming Training

Lipspeaking Training

Manchester Centre for Deaf Studies will be running a course leading to the Signature Level 3 Certificate in Lipspeaking in Manchester. It will be starting March 17th and 18th and will run for approximately 12 months. Attendance will be about 1 weekend per month and the course will involve study and practice at home as well as attendance at lipreading classes.

If you would like to have more information about this course please contact:


or visit:


Visit the Association of Lipspeakers (ALS) if you have a passion for communicating with deaf people and believe you can make a difference.

Police Interview Interpreting Workshop

A workshop designed for interpreters covering police investigative interviewing techniques.

Date: 21st March
Location: Birmingham
Price: £120

“The day, which will include inputs on both witness and suspect interviews, will finish with an interactive practical exercise covering topical issues drawn from live cases. This fully packed day will include time to network and will be facilitated by experienced police trained advanced interviewers with particular experience of working with interpreters.

Certificates for CPD will be provided following the event

Please e-mail bookings@zakon.co.uk for a booking form or for further information.

For more details at http://zakon.co.uk.

Legal Interpreting Training

Mike Unsworth is running a Legal Training taster session in June, 2018. Mike has 20 years of interpreting within the legal domain. He has worked in all areas of Legal interpreting including Police; Magistrates Courts; Crown Courts; Coroners Courts; Royal Courts of Justice; The Old Bailey; Immigration and Extradition hearings.

Date: 23rd June 2018, 10.00 – 16.30
Location: Bury Town Football Club Ram Meadow, Cotton Lane, Bury Saint Edmunds IP33 1XT
Price: £75 per person
Lunch, tea, coffee and snacks provided.
Spaces are limited.

Please contact mike_unsworth@hotmail.com to confirm your place or read our blog for more information.

If you have any questions, you can contact me at:
01763 207903

Follow us on Facebook, Twitter and Instagram to keep up to date.
12 02, 2018

Clarion UK is proud to help Donna excel in her UEL Masters Degree

By |February 12th, 2018|Categories: Uncategorized|0 Comments

“The communication barrier is one of the biggest challenges I faced as a deaf person, and it can make or break my course progression,”… Donna did not just overcome such challenges – she was one of the top three students in her group.”

We were delighted to read about Donna’s success in her Masters Degree at the University of East London and the positive influence working with our Student Support Professionals has had on her studies. Donna Morris Davidson, 50, is a mature student who graduated with a First in Health Promotion & Public Health. During her undergraduate she had support from one Interpreter. Now, thanks to UEL’s Disability & Dyslexia service, she has three.

We are very proud that Donna chose us, Clarion UK, to organise and provide the Specialist Support needed to assist her with her studies and put her on a level playing field with her peers. Donna is receiving regular support from two BSL Interpreters and one Specialist Electronic Note-taker for the Deaf.

The full article, written by Lee Pinkerton and posted on the UEL website, can be read here.

“My studies over the past four years have proved that your disability should not prevent you from studying with the right support. The availability of the Disabled Student Allowance means that it is possible to study and achieve your goals.”

If you are in education or hoping to enter and would like to apply for specialist support and DSAs (Disabled Student Allowance), here are a few details…

DSAs can help with the costs of:

  • specialist equipment, for example a computer if you need one because of your disability
  • non-medical helpers
  • extra travel because of your disability
  • other disability-related costs of studying

You may be eligible if you live in England and have a disability that affects your ability to study, such as a:

  • learning difficulty, for example dyslexia, dyspraxia or ADHD
  • mental health condition like anxiety or depression
  • physical disability, for example if you’re partially sighted or have to use crutches
  • long-term health condition such as cancer, chronic heart disease or HIV

You must also:

  • be an undergraduate or postgraduate student (including Open University or distance learning)
  • qualify for student finance from Student Finance England
  • be studying on a course that lasts at least a year

You can find more information on how to get assessed on the gov.uk website, here. 

Once you have been assessed, if you are eligible you can find more details on how we can provide the support you need on our website, www.clarionukstudentsupport.com.

7 02, 2018

We are Recruiting for Deaf Relay Interpreters

By |February 7th, 2018|Categories: Careers, Uncategorized|0 Comments

Location: Nationwide

Clarion UK are currently looking to recruit Deaf Relay Interpreters.

With over fourteen years of sustained growth and new contracts securing significant business for many years to come, we are looking to expand our freelancer team.

Clarion UK

Our vision is that every Deaf person gets the best interpreting, support and employment service in the right place, at the right time.

Deaf Relay roles will include local authority bookings, tribunals and criminal justice settings including police, Magistrates, County or Crown Court.

Skills and Requirements

  • Ability to develop strong professional relationships.
  • Proven career of working in relevant settings or in the Deaf community.

What we can offer you?

  • Accessible, friendly, trained booking team
  • Response to queries in a timely manner
  • Support in completing DBS Check
  • Staff at the end of the phone, no waiting in a queue for your call to be answered
  • Out of hours support if your job is out of hours
  • Payment in 30 days of your invoice being processed.

For more information Deaf Relay Interpreters take a look at our blog post here: http://www.clarion-uk.com/partner-bulletin-12-frequently-asked-questions-deaf-relay-interpreters/

To apply, please find out more information on our website or contact our Supply Chain Manager, Sarah at Sarah.Beaumont@clarion-uk.com.

28 11, 2017

Introduction for Lipspeakers working in Courts and other Legal Settings

By |November 28th, 2017|Categories: Legal, Professional Development, Uncategorized|1 Comment

(This course has been approved by Clarion UK and has been designed to enable lipspeakers to meet the new Clarion UK standards.)


This is an intensive 3-day training programme aimed at lipspeakers.

The course will be run by Byron Campbell who has a long standing working relationship with lipspeakers. Byron works as a BSL interpreter in courts and elsewhere. He also currently works with Clarion UK as a consultant to run training courses for BSL interpreters who wish to update their skills so that they can meet the new Clarion UK requirements for court interpreting and legal work. (Clarion UK is the main contractor for all BSL interpreting and lipspeaking within HM courts and legal services. Clarion UK has recently reviewed its standards for all interpreters including BSL interpreters and lipspeakers wanting to work in courts and recommends they all have appropriate training to work in these areas.)

We are very pleased that Byron’s team will uniquely include a barrister and a solicitor as they will help to provide attendees with an excellent in-depth learning experience about lipspeaking in courts and in other legal settings. In addition, there will also be many opportunities for attendees to learn from each other by sharing their experiences of lipspeaking in courts and in other legal settings. Dilys Palin, who has a long experience of lipspeaking in this field, will be the lipspeaking facilitator.

Byron has now managed to find a court setting for this course which is extremely good news as this should provide a very appropriate learning environment.


Course Aims:

The aims of the course are:

To provide lipspeakers with an understanding of some of the issues and dilemmas that may arise when lipspeaking in courts and other legal settings and outline some of the coping strategies that may be available to them.

To help lipspeakers better understand and deal with court/barrister questioning techniques and styles.

To give lipspeakers an opportunity to practise their skills in a ‘live’ situation and get feedback on their work 2.


Course Structure

Day One

This day will be presentations on theory and issues in relation to working in court settings. We will focus on procedures, expectations and achieving the highest quality service for our clients.

Day Two

Participants will go through a series of simulated scenarios and exercises and be given feedback on their work from the barrister, solicitor and an experienced practitioner. All of the practical exercises will be video recorded and the course participants will then have a copy of their work for later analysis and reflection.

Day Three

This is a feedback day and the course participants will have an opportunity to gain feedback on the exercises from day 2 as well as discuss each other’s work with a view to developing and improving their skills and coping strategies.


Dates: Monday 26th – Wednesday 28th March 2018

Cost: This course is non-profit making course and will cost £300

Venue: The course will be held in Birmingham


Expression of interest:

Please reply to Manchester Centre for Deaf Studies as soon as possible to secure your place. It would be very helpful if you could let us know by 8th December 2017 if you want to attend this course.

As the legal team requires a large deposit before the course the deposit will be £100. This will not be asked for until we know that there are enough people.


For further information contact: Manchester Centre for Deaf Studies

Email: enquiries@manchesterdeafstudies.org

Tel: 0161 832 0444


Postal address:

Manchester Centre for Deaf Studies

PO Box 319


M21 3DG


Office address:

Manchester Centre for Deaf Studies

Mauldeth House (Entrance via Nell Lane)

Mauldeth Road West



M21 7R

13 10, 2017

Partner Bulletin 11 – Deaf students: Be Part of Their Story – Victoria: Being Diagnosed with Dyspraxia

By |October 13th, 2017|Categories: Uncategorized|0 Comments

Victoria: Being Diagnosed with Dyspraxia

As part of our Summer project this year we interviewed a variety of students about their experience with us and their journey at University. This was initially to get feedback on areas we can improve but it quickly revealed an insight into the passionate lives and struggles of the students we support. The students trusted us with their tales so that others going through similar struggles could know they’re not alone. Here is Victoria’s story about being diagnosed with dyspraxia in her last year at University…

“Mahendra, my specialist study skills tutor has been a great support by helping me with coping mechanisms and time management….I will definitely be using the strategies he has shown me throughout the rest of my life…I was harder on myself before I found out I had dyspraxia but this year I’ve learnt to be more compassionate to myself and relax. I’ve got to appreciate the times when I’m not late and I do remember things.” Victoria Sweet

Times Higher Education posted Victoria’s story on their website here:


We should all be proud when stories like this get publicity, it takes the entire team working together to keep students and others supplied with the support they need to get them on a level playing field.

Follow us on FacebookTwitter and Instagram to keep up to date, in the next video we speak to a Travel & Tourism student about Aspergers. 

If you have a story to tell or would like to collaborate with us, please get in touch with media@clarion-uk.com

If you would like to find out more about how you can be a part of our Student Support Services, visit our website: www.clarionukstudentsupport.com


13 10, 2017

Partner Bulletin 10 – Financial Process Improvements

By |October 13th, 2017|Categories: Uncategorized|0 Comments

We wanted to thank you for co-operating with recent changes to our financial processes. In August we announced some adjustments needed to improve our records and help us pay you on time. The deadline for signing up to the portal was 1st October so sign up now if you haven’t had a chance to yet. For details on these changes click here. The efforts you’ve made so far have resulted in great improvements to our workflow. Read on to find out more about how far we’ve come…

1. Portal Sign Up

This has increased dramatically.

2. Portal Use

This has also greatly improved.

3. Invoices

These are now coming in on time much more frequently and has been raised from an average of 40% to 80%.

These results are great news, they mean that… 

1. We will be able to save half a day of work per week, which means that Robert can enjoy his lunch at a normal pace and perhaps even an extra coffee break.

2. We will have less paperwork to do – hooray!

3. We will have satisfied clients – when your bills are on time, our bills are on time and that makes them happy.  

4. We can efficiently keep track of our finances.

5. We can more accurately record your hours and reply to queries and problems, resulting in us being in a good position to clear up issues.

Thanks again to all of our partners for co-operating with us on this. It means we have a well-functioning, happy, organised team here in the office which means we can continue to pay you on time and on your terms. Everybody wins!

Follow us on FacebookTwitter and Instagram to keep up to date.

If you have any questions about signing up to the portalclick here for details or contact our finance team, RobertJill or John

13 09, 2017

Freelancer Terms & Conditions

By |September 13th, 2017|Categories: Uncategorized|0 Comments

We’ve heard about some miscommunications and we are hoping to clear up any confusion that you have about Freelancer Terms & Conditions. We feel it’s important to clarify that we are paying Freelancer Cancellation Terms & Conditions.

Clarion UK works with you, the LSPs, to deliver a service to our contracts. Some of our contracts have very stringent Terms & Conditions, some have no cancellation policy and some have as little as 48 hours.

However, even with these contracts, we undertake to always work with your standard cancellation policy, 0-7 days 100% and 8-14 days 50%. We value your support and your dedication and can confirm that we will continue, as always, to uphold your Terms & Conditions.

Sincerely, The Clarion UK Team

For any more questions, please get in touch with bethany.jamieson@clarion-uk.com or refer to our website for details.