Clarion’s Video Remote Interpreting service (VRI) has improved work life for one of our Access to Work customers, Cherry.
Cherry has been using Clarion for interpreting support for the past year in her role as Administrative Apprentice with Hart District Council. In addition, she has recently started to use Clarion’s Video Remote Interpreting service to ensure she has access to an interpreter around the clock and has been blown away at how easy it is to use!
VRI is a fantastic, cost effective way to break down communication barriers in day-to-day work situations. (See our other blog about using VRI in work) As an on-demand service, it allows access to a remote interpreter at the click of a button when a face-to-face interpreter is not readily available. It is not a replacement service for a face-to-face interpreter but an access facility for when meetings or appointments are arranged at short notice and improves the immediate accessibility of our Deaf customers; ultimately improving job prospects!
With Cherry, this has proved exactly that!
Earlier this year, Cherry, along with her line manager Kat Fulcher and Jean Hounsham, Business Development Manager for Leisure & Environmental Promotion at Hart District Council, looked for practical solutions to further assist Cherry in addition to face-to-face interpreting and we were on hand to introduce them to Clarion’s Video Remote Interpreting Service. What a real difference we made in enhancing Cherry’s accessibility at work.
“Clarion’s VRI service has been an effective way of the Council improving communication between our Deaf and hearing colleagues whilst at work. The service is instantaneous, at a click of a button we have access to discuss issues pertaining to the day rather than wait until an interpreter is on site.”
Cherry now uses a mixture of face-to-face interpreters and VRI support on a regular basis to help her go about the day-to-day tasks of her role much more effectively. Cherry commented on the service saying:
“I am really happy to use Clarion’s VRI service; it has helped me to engage effectively with my Manager and colleagues at work at the click of a button! Without this fantastic service it would be hard for me to go about some parts of my work and I cannot imagine how I’d manage without it”
Furthermore, we were delighted to hear that Cherry was recently offered a new role with Hart District Council and we wish her every success in her future.
Clarion are delighted to support Cherry and many other customers through the VRI service. For more information about how you could benefit from VRI and about our 1 month’s free trial, contact Beth for more information.