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21 05, 2018

Recruiting for an Employment Bookings Coordinator/Administrator

By |May 21st, 2018|Categories: Careers, Deaf Employment, Professional Development|0 Comments

Salary: £22,000

Hours: Full-time

Benefits: Pension, gym membership, training and development opportunities.

About us

With over 16 years of sustained growth, and new contracts securing significant business for many years to come, there has never been a better time to join the UK’s most successful interpreting and employment support services for Deaf and Disabled People.

Clarion UK has been delivering an innovative, award-winning and highly successful employment support model for Deaf and hard of hearing jobseekers under the Government’s Welfare to Work programmes for the past 8 years and is rapidly expanding. Deaf people are simply at the heart of everything that we do, meeting their needs and requirements because we know how to.

Our Values

There is no such thing as ‘hard to reach’ groups: they are simply “out of reach’ to mainstream institutions” we turn our values into action by helping clients and organisations to break down barriers”

The Role

To meet new and increasing contractual demands, we are now looking to recruit a full-time Bookings Coordinator/Administrator to work within our Employment Services Sector reporting directly to our Head of Specialist Employment Services.

Minimum key skills requirements:

  • Experienced in data processing information to record and create bookings on systems
  • Administrative and record keeping skills to help meet contractual obligations
  • Effective communication skills and able to deal with challenges in a calm and approachable manner
  • Keen to thrive within a highly active and busy team

In exchange you will be given:

  • Access to all necessary training
  • Resources at your disposal to manage your duties effectively
  • Full support of the employment sector team

How to Apply

Interested in this exciting and highly rewarding role? Then please email your latest CV to Clarion UK’s Head of Specialist Employment Services, Bob Marsh  with a covering letter detailing your current skills and experience and why you feel you are the right person for the role.

The closing date is 5pm Friday 8thJune 2018 with interviews to be confirmed for week commencing 2ndJuly 2018.

Clarion UK is an equal opportunities employer and welcomes applications from people with disabilities.

3 05, 2018

Sign Language in Hollywood

By |May 3rd, 2018|Categories: Deaf Community, Deaf Employment, Sign Language, Stories, Stories|0 Comments

In the last year, there has been a number of films released with Deaf or disabled actors cast as intrinsic characters to the storyline. These stories have always been there but it’s not until recently that mainstream productions have decided to include more variety in their narratives. Here are our favourites…

A Quiet Place, 2018

A Quiet Place is a horror with stellar cast and minimal dialogue. This film has the entire movie theatre holding their breath. Set in a post-apocalyptic future, not too far from reality, it follows a family who have survived due to their ability to communicative with Sign Language. This simple, clever narrative creates suspense while also addressing issues every family can relate to and expressing the frustrations of the oldest daughter Regan (played by Millicent Simmonds) for not being trusted to fend for herself due to Deafness.


Baby Driver, 2017

Baby Driver is about a young getaway driver, drawn into the world of bank robbing because of his impressive driving skills. Baby has Tinnitus and communicates with his Deaf foster father via American Sign Language and lip reading. The directors never explicitly said the protagonist has Asperger’s but there are multiple, gentle indications to this in the story line. Baby is a little alienated, he finds it hard to communicate in the same way as others and music is a big part of his life.


Behind the scenes: 

The Silent Child, 2017

The Silent Child is a short drama written by and starring Rachel Shenton (previously in Hollyoaks). It tells the story of Libby (played by Maisie Sly), a Deaf four-year old girl with hearing parents. Libby lives in silence until a social worker (played by Rachel Shenton) helps her learn how to communicate with sign language. The film was based on Rachel Shenton’s own experiences as a hearing child of a parent who became deaf. It has been making waves and gaining popularity among the BSL community because it won the Live Action Short Film category at the 90th Academy Awards.


The Shape of Water, 2017

The Shape of Water tells the story of a mute custodian at a government laboratory as she falls in love with an imprisoned creature, a hybrid between a human and an amphibian. The film highlights the possibility of love transcending different cultures and languages with stunning visuals and cinematography. It won Best Picture, Best Director, Best Original Score, and Best Production Design at the 90thAcademy Awards.


Wonderstruck, 2017

Wonderstruck follows the story of two children as they live in different decades (separated by 50 years) but are united by their experiences of Deafness and brave ambitions to pursue their dreams.


There have been more films with references to sign language communication released recently but not all have expressed these themes of connections and adversity accurately and creatively (for example, Mute on Netflix). It’s important that these stories are told well and the best way to do that is by listening to genuine perspectives and histories. It’s a great sign that casting and scriptwriting in Hollywood is increasingly including diversity, however, we have some way to go before everyone’s voice is heard and perceived as equal. Perhaps the next step is Deaf actors cast and Deaf characters written into narratives without their Deafness being the key point of focus.

Words by Ash Chalk

21 03, 2018

Are you passionate about supporting Deaf people into work?

By |March 21st, 2018|Categories: Access to Work, Careers, CEC Stories, Deaf Employment|1 Comment

Clarion UK has been delivering an innovative, award-winning and highly successful employment support model for Deaf and hard of hearing jobseekers under the Government’s Welfare to Work programmes for the past 8 years. Our Communication and Employment Consultant model allows Clarion UK to help meet the unique needs of Deaf and hard of hearing job seekers on a National level by ensuring mainstream employment services are fully accessible to our specific client group.

If you possess a minimum Level 3 BSL or TSLI/RSLI with useful employment knowledge, skills, background and you are passionate about supporting Deaf and hard of hearing jobseekers to overcome barriers, then we need you!


Our Communication and Employment Consultants (CECs) will be required to:

  • Communicate upwards of a minimum Level 3 BSL standards.
  • Demonstrate a high level of Deaf awareness and a comprehensive understanding of the barriers faced by deaf jobseekers gaining entry into the labour market and staying in work.

Job Description

A typical day as a CEC would include:

  • Attending and providing full communication support to enable smooth interaction between the Prime or sub-contractor Advisor and the Deaf customer at their initial and follow up appointments.
  • Provide one-to-one job searching support with the client:
  • Assistance with realistic employment aims
  • CV writing
  • Assist with job applications
  • Interview training, confidence and motivation building

A recent quote from one of our long standing CECs:

“Just want to say, just in case I have not said it recently, how much I love my job and how much I appreciate you giving me the opportunity to do this job

For more information on this specialist provision, follow this

How to Apply

If you are interested in this exciting and highly rewarding role please email your latest CV to Clarion UK’s Head of Specialist Employment Services, Bob Marsh  detailing your current communication qualifications and why you feel you have the skills and knowledge to perform the CEC role.

17 05, 2017

Clarion UK’s Deaf Jobseeker Shortlisted for National Award!

By |May 17th, 2017|Categories: Deaf Employment|0 Comments

Press Release, For immediate release, 15th May 2017

Clarion UK is delighted to announce that our Deaf customer, Ridwan Ojetola has been named as a finalist for the ERSA Employability Awards 2017, sponsored by Clarion Housing Group, in the Significant Achievement Award category.

The Employability Award, now in their fifth year, celebrate and champion best practice from across the employment support sector. This year the awards were judged by Nick Butler from the Department for Work and Pensions; Laura Gardiner from the Resolution Foundation; and Keith Tottingham from Standguide.

Ridwan (Clarion UK’s customer on the Government’s SES programme) was supported into work with a national store chain, Poundland and was nominated for the Significant Achievement Award, sponsored by Working Links recognising a specific jobseeker who has demonstrated exceptional commitment to overcoming barriers to enter and maintain work.

Clarion UK is the UK’s leading British Sign Language (BSL) Specialist Employment and Interpreting support providers. We have pioneered effective ways of working with Deaf people, providing fully accessible services on the Government’s previous and current Welfare to Work programmes.

Clarion UK’s Head of Employment Services, Bob Marsh commented “We are all absolutely thrilled to hear that Ridwan has been shortlisted for this annual prestigious award. It is a testament to the hard work that our national teams dedicate to achieving life-changing outcomes for our Deaf customers. Equally of course, Ridwan’s determination to overcome multiple barriers is a testament to his own strengths to get to where he is now”

Poundland’s HR Director Michelle added:  “We are delighted to hear that Ridwan has been shortlisted for the ERSA Employability Awards 2017, for the Significant Achievement Award.  Ridwan is a dedicated and valued member of the Poundland team who always goes above and beyond to do his best, not just for the business but for our customers too. He is polite, hardworking and adopts a positive approach to everything he does. We are lucky to have him and it’s great to see his hard work acknowledged.”   

The winners of the Employability Awards will be announced at a special ceremony held in London on 29 June attended by the Minister for Employment.

Kirsty McHugh, Chief Executive, ERSA, said: “This year’s award submissions demonstrate the extraordinary achievements of individuals and organisations across the sector and our judges had an unenviable task shortlisting the best of the best in each category. Common to every nomination is the passion and commitment they show to supporting employability and transforming lives, communities and businesses. These awards celebrate and champion the best of the work that goes on at the frontline every day in the sector.”

Press enquiries should be directed to our Head of Employment Services Bob Marsh 01763 209001


Notes to Editors

  1. The Employment Related Services Association (ERSA) is the representative body for the employment support sector.
  2. ERSA’s membership spans the private, voluntary and public sectors and ranges from large multi-nationals through to small specialist charities.  It has over 250 members, including all prime contractors of the Work Programme, Work Choice and other major programmes. The majority of its members are not for profit.
  3. The full list of finalists for the ERSA Employability Awards 2017 can be found on the ERSA website
  4. Clarion UK’s website
16 02, 2017

Ridwan Celebrates a Year at Poundland

By |February 16th, 2017|Categories: Access to Work, CEC Stories, Deaf Employment|0 Comments

One of our SES clients who we helped into work has just celebrated his 1 year anniversary!  Ridwan has been working at Poundland in Dagenham, restocking shelves and assisting in the warehouse.  A local paper went to interview him and you can ready the full story here.

22 11, 2016

Our Suzanne ‘Going that Extra Mile’ with Shaw Trust in Manchester!

By |November 22nd, 2016|Categories: Access to Work, CEC Stories, Deaf Employment|0 Comments

Here at Clarion UK, we are always proud of our Communication and Employment Consultants (CEC) for maintaining a high level of specialist employability service for our Deaf and hard of hearing customers. It was truly heartening when Shaw Trust, one of our key contract partners on the Government’s Work Choice, recently showed their appreciation of our specialist support with positive feedback on one of our key CECs, Suzanne Truelove, and presented her with a surprise card and beautiful flowers in appreciation of the support she has given their Deaf customers!

Manchester Shaw Trust Employment Advisor, June Fitzgerald who has been working with Suzanne for her Deaf customers commented: “Suzanne has gone out of her way to accommodate Shaw Trust and is always flexible when we have to meet deadlines, she is hard working, caring and a pleasure to work with. I can honestly say we couldn’t have been able to work with our Deaf customers without Suzanne’s support. She always goes that extra mile for the customers and Shaw Trust, resulting in job outcomes for FOUR of the five clients she is currently working with! We really value the contribution Suzanne makes to our team and look forward to a long term relationship together to support our clients”

‘Thank you’ card for Suzanne from Shaw Trust Manchester

Our CEC of the moment, Suzanne commented: “I am so pleased that four of the five clients I was supporting have secured employment within the last two months ranging from Support Worker to Pick and Pack for Amazon. Working with Shaw Trust in Manchester has been a great success, June has been very receptive in learning the best working practices for supporting her Deaf jobseekers, and we have had a great working relationship supporting each other in our areas of expertise. All of my clients are profoundly Deaf sign language users, some have additional needs and barriers into employment and would find it difficult to gain meaningful work, however, we have worked together and those that secured work are over the moon!

Suzanne further commented: “It is outcomes like these, and seeing all the hard work that we do in partnership really pays off and that makes me absolutely love my job working as a CEC for Clarion UK

Bob Marsh, Clarion’s UK Business Development Manager who is Deaf himself and pioneered the award-winning CEC provision back in 2009 said “Suzanne is an absolute star and always gives her very best to her Deaf customers. It is immensely pleasing to get feedback like this in reflection of the consistent excellent level of specialist services we are able to offer both the Prime Contractor and their Deaf and hard of hearing customers. We are looking to further extend our provision in forthcoming new Government programmes for 2017 and hope to encourage more feedbacks such as this

If you would like to know more about Clarion UK’s specialist employability support for Deaf and hard of hearing customers please visit our website or alternatively give Bob a call on 01763 209001 or email

22 09, 2016

Staff changes at Clarion UK – why we aren’t a team.

By |September 22nd, 2016|Categories: Deaf Education, Deaf Employment|0 Comments

I am sure you are aware that we are busy and have had a number of contract wins recently. As a result, we have expanded our staff  to cope with extra assignments  and  I wanted to update you on who our new staff are with their contact numbers so that you can call  them directly if you need to. It’s always nice to put a face to a name. These are our new staff members:

Team: Education
Name: Magdalena Zieba
Job Title: Education Bookings Co-ordinator
Direct Dial: 01763 207916
What’s the story? Magdalena took over from Caroline Butcher who has looked after our students so carefully for 5 years. Caroline is still a keen advisor to the team and Magdalena is ably assisted by Rhianne.


Team: Education
Name: Rhianne Wright
Job Title: Assistant Bookings Co-ordinator – Education
Direct Dial: 01763 207917
What’s the story? Rhianne is part of the education team. Our students shot up in numbers from 65 to 106 last year, this year we are supporting 150, a four-handed rather than two handed job.


Team: Legal
Names: Paula Hall, Sue Crann and Sam Fleming
Job Title: Paula is the Account Manager for MoJ, Sue and Sam Bookings Co-ordinators
Direct Dial: 01763 207908,  01763207917 and 01763207903.  OR legal Freephone number is 0330 400 5348
What’s the story? This is the team looking after all the legal bookings across the UK. Paula and Sue have 4 years’ experience of working on bookings for Deaf people in the Justice Sector, Sam is an ex police officer from Cambridgeshire Constabulary so has a great grounding in the needs of HMCTS.


Team: Health
Names: Gemma Theedham and Emily Pigg
Job Title: Both Gemma and Emily are the bookings co-ordinators for health bookings across the UK
Direct Dial: Gemma is 01763 207915, Emily 01763 207919
What’s the story? Gemma joined us in Jan 2016, Emily is our newest recruit in September.


Team: Finance
Names: Dawn Masterson
Job Title: Finance Assistant
Direct Dial: 01763 207912
What’s the story? Dawn makes sure all our freelancers bills are processed and paid on time and accurately.


We have some new Staff and Associate interpreters coming in Sept 2016, so watch this space. Do feel free to contact any of them if you have any questions, or of course any of the existing senior business leaders – Sally, Lorna, Sarah, Caroline, Beth, Caroline, Tim, Bob and Tanya on 01763209001.

We are still here!    We welcome feedback about our service and look forward to hearing from you.

We might not live in Walford, but we hold our family close to us here at Thriplow.

13 07, 2016

IntoWork Convention Masterclass

By |July 13th, 2016|Categories: British Sign Language, Deaf Awareness Training, Deaf Employment|0 Comments

Clarion UK delivered a Masterclass on ‘Getting it Right for Deaf customers’ at the annual IntoWork Convention at the International Conference Centre, Birmingham today.

Bob Marsh, UK Business Development Manager, who is Deaf himself, gave a personal and business insight into what works best for Deaf customers who are referred onto the Government’s 3 current main W2W programmes. The aim was to develop an appropriate level of awareness so that Prime Providers and partners ensure they include an accessible and effective specialist employability support service within their supply chain to customers who are Deaf and hard of hearing.

Attendees also learnt of the current facts and figures released from latest research including an expected increase in population of those with hearing impairments from 11 million (2015) to 15.6 million in 2035, just a third of employers being aware of Access to Work, key employment challenges and how Clarion UK addresses these challenges with their award-winning specialist provision.

The session provided evidence that it cannot be stressed enough the importance of involving specialist employability support providers, like Clarion UK, with innovative support for Deaf and hard of hearing customers; especially for the forthcoming Work and Health Programme.

If you would like to know more about Clarion UK’s specialist employability support for Deaf and hard of hearing customers please get in touch with Bob on

13 06, 2016

It’s not all cakes, puppies and sunshine at Clarion UK.

By |June 13th, 2016|Categories: Deaf Employment|0 Comments

Why do Bob and Tanya look so serious?

Okay.  Let’s concentrate…employment.  On the 18th May,  Bob Marsh, Tanya Simpson and Rosie Phillips, one of our in-house interpreters  went to the Housing, Work and Welfare reform conference orgnised by ERSA (The Employment Related Services Association).  Here they are with furrowed brows, and I’m not surprised – they have a hard job.

Often I hear, “what is being done to help deaf people find work ?” and the answer is “Clarion UK is doing lots….”.  We love our numbers:  This year we are working with  94 deaf  people to find jobs and have found work for 24 of them; from roles at Channel 4 to helping deaf  people with neither BSL, English nor any work experience to find and maintain employment. This means 27% into sustainable work with a  99% client attendance rate.   We are very proud of our and, most importantly, our client’s successes.

We hold Work Programme, Work Choice, Pathfinders and Specialist Employability Support contracts, finding jobs for deaf people across the UK.   Work continues apace, espcially for the new Work and Health Programme to ensure we further expand on our partnerships with our clients including  DWP, Ingeus, Shaw Trust, RemploySeetec and ERSA.

The golden thread that joins ourselves and these fantastic organisations together is our commitment to bringing those people that are out of reach to mainstream institutions within reach by breaking down walls, barriers and discrimination. Only by doing so can we create a more just and equitable society.   And that is why Bob and Tanya have such serious looks on their faces.

For more information on how we can work with your organisation to provide employment, training or help with recruitment of a diverse and talented team, please contact Bob Marsh, our UK Business Development Manager  on  SMS: 07850 203642, Office:  01763 209 001 or  Email: And we promise, not only will we smile but we will bring a smile to you and your client’s faces too.


18 02, 2016

An (Open) Day to Remember!

By |February 18th, 2016|Categories: British Sign Language, Deaf Employment, Employment Training for Deaf People, Services, Sign Language|0 Comments

Shaw Trust, one of the prime providers on the Government’s Work Choice programme, teamed up with Clarion, bringing the City of Stoke-on-Trent a fantastic Open Day showcasing the services provided for the Deaf and Hard of Hearing community.

The effort for the organisation paid off with a fantastic turnout from Deaf organisations, dDeaflinks and Deaf Vibe, DEAs, and Deaf individuals themselves. A raffle was held to win prizes donated from Clarion and Shaw Trust including a meal voucher for Frankie & Benny’s! And of course… lots and lots of cakes, made especially by a local school.

Our very own dynamic duo, Bob and Tanya, traveled up North to show support for Shaw Trust’s efforts in supporting their Deaf and Hard or Hearing peers and had this to say:

“It was a real privilege to be invited to Shaw Trust’s Deaf Open Day and to see so many Deaf and hard of hearing customers attend to sample the benefits of how we can help the region’s Deaf community. The event was so well organised and promoted and we were honoured by the special appearance of former Hollyoaks actress, Rachel Shenton. Our partnership with Shaw Trust spans many years and this was the culmination of our success in reaching out to my fellow Deaf peers in this area. I sincerely hope we can do the same in other areas with Shaw Trust to reinforce the message that we are here to help. Sincere thanks goes to everyone at Shaw Trust and our Lead CEC, Penny Wilkinson for making the day a complete success”

Bob’s ‘celebrity’ status was overshone by an extra special guest appearance from Rachel Shenton before she jetted off to LA to shoot the next season of Switched at Birth!

Bob and Rachel just couldn't resist being papped!

Bob and Rachel just couldn’t resist being papped!

Penny, our lead CEC who helped organise the event commented saying:

“I want to say a huge thanks to Shaw Trust and the team at Stoke-on-Trent for all their hard work and support, they are truly an amazing group of people.”

Dominic Jeffreys, Team Leader at Shaw Trust after the event had this to say:

“It was the first time we had put on an event like this for the deaf community so we were all nervous but excited. It was important for us to do this so we could show we’re a centre of excellent and how our strong links with passionate organisations like Clarion and dDeaflinks help us improve our expertise. To have Rachel take time out of her busy schedule to see us was great, it created a really good vibe and she was very friendly. Thank you to the Shaw Trust team in Stoke and Penny from Clarion has been amazing in helping us come this far. We’re now going to start planning our next event, which will focus on employment opportunity for clients who are deaf or have a hearing impairment.”

We look forward to the next Deaf Open Day event – Hope to see you there!