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28 08, 2018

Partner Survey & Focus Group Feedback

By |August 28th, 2018|Categories: Partner Bulletin, Professional Development|0 Comments

Thank you to everyone who took the time to complete our Partner Survey or attend one of the Focus Groups we ran in London and Birmingham. It was fantastic meeting you and the feedback we received has been useful in improving how we work. As a result, we are making some changes.


Five things we are doing differently…


You said:

  1. “Clarion UK only accept NRCPD Registered BSL/Interpreters”

And we are now working with Interpreters who are registered with RBSLI following a meeting between RBSLI and the Ministry of Justice.

  1. We want webinars as part of the induction process”

In the Autumn we will be running monthly webinars for all new partners. This will be a chance to discover information about the company as well as discuss our Terms & Conditions and working practices.

  1. “I feel unsure and isolated in my role”

We are in the process of setting up a buddy system, so you can meet with colleagues to discuss, share ideas and support each other.

  1. “I would like more sophisticated reporting”

We are introducing a new Microsoft Dynamics system from September which will be rolled out in phases going into the New Year, including a smoother bookings and invoicing process. Beth Jamieson will be sending out a separate email with a full explanation of the new system.

  1.  “We would like to be able to use online timesheets”

Once the new system is in place, it will have full capability for electronic signed timesheets on smartphones and tablets. (This is being rolled out with the Education Sector first).


Five things we will do more of…


You said:

  1. “70% of us don’t feel like part of the Clarion UK team.”

We want you to feel like part of the team and will be keeping you up to date on new staff members, training and job opportunities.

  1. “I want to know if you have met with Student Finance England to discuss recent changes to travel” 

We are working with 27 agencies in the UK to tackle this as well as talking to Student Finance England to discuss this.

  1. “52% of us don’t feel that our work efforts are recognised/appreciated”

We will be doing more to recognise and celebrate the hard work that you continue to deliver with Thank You cards and writing up success stories (with your permission).

  1. “We want Clarion UK to be more involved in our Continuing Professional Development (CPD)”

We will be supporting you in your CPD, sourcing face to face seminars, training and online courses. This will be starting as soon as possible following discussions with DSA QAG.

  1. “We would like a greater volume of work”

Our sales team is working across the UK trying to win work in Employment, Health, Legal and Education sectors as well as develop new services such as remote Speech To Text Reporting.

For detailed feedback, take a look at our 12 page report or download it here Partner-Survey-and-Focus-Group-Feedback-August-2018.pdf (8 downloads)

Partner Survey and Focus Group Feedback
If you kindly completed the Partner Survey online, just drop me a line at to let me know you took part and I will enter you into a prize draw.


You can follow us on FacebookTwitter, Linkedin or Instagram to keep up to date on vacancies, developments, events and current news.
27 06, 2018

Partner Bulletin 20 – Tell us what you really think and win £50!

By |June 27th, 2018|Categories: Partner Bulletin, Uncategorized|0 Comments

Since becoming Partner Resource Manager, my area of focus is ensuring that all our partners feel
valued, feel part of and feel proud to work for Clarion UK. In order to achieve this, I need to gain valuable feedback from you on different aspects of Clarion UK as a company. This information will initially be gathered through a short online survey and we will be running focus groups throughout the year.The survey covers questions on your understanding of our visions, your views on our processes, our working practice and how you rate us as a company. The overall goal is to help us understand what we do well for our partners and which areas we need to improve.The survey takes 5 minutes to complete and will be available for two weeks. In return for your time completing the survey we will enter you into a prize draw for a £50 Amazon voucher.

Please click here for the Survey.
Thank you in advance for your time and feedback. 

* Please note the survey is going out to all our partners within Clarion UK both for Communication Support and Education Support.

If you have any questions please don’t hesitate to contact me at
01763 207903

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25 05, 2018

Partner Bulletin 19 – General Data Protection Regulation (GDPR)

By |May 25th, 2018|Categories: Advice, Partner Bulletin|0 Comments

If you’ve been lucky enough to not receive the daily stream of emails regarding the General Data Protection Regulations that are coming into force today, 25th May, then well done for keeping yourself unplugged.

A big thank you to everyone who got back to us on our GDPR correspondence. If you are yet to respond please check your inbox for correspondence from

Click here to view our privacy policy.

What do you need to know as a Freelancer?

  • You have a personal responsibility to be aware of the changes and impact of GDPR.
  • You must ensure any personal data that Clarion UK shares with you is handled with care and used only for the purpose it was shared.
  • No personal data should be passed on without the consent of the client through Clarion UK.
  • Any breach of Clarion UK data must be reported and passed on to the Data Protection Officer Sarah Beaumont within 24 hours of the breach occurring.

How can you prepare for GDPR as a Freelancer?

  • Review the data you currently have – Is the data you keep necessary and secure? If not, it’s time to securely delete the information.
  • Plan a data audit check so you know what data you have stored, this is also important in case data is lost or stolen so you know what data to report as a breach.
  • Do you have the correct software to prevent against viruses?
  • Do you share a computer with family members? Is your freelance work kept secure and password protected?
  • Are your passwords secure and changed regularly?
  • Do you use a private VPN when in a public space?

Is it all really necessary?

The GDPR will affect and apply to anyone who collects data from UK/EU citizens. The Information Commissioner’s Office will want to see that as a small business/freelancer you can demonstrate what you have put in place to protect personal data held.

We are all involved in having our data processed and knowing that everyone is doing their best to be transparent and clear is the best policy!

If you have any questions regarding GDPR please don’t hesitate to contact me at
01763 207903

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31 03, 2018

Partner Bulletin 17 – Our New Employment Contract

By |March 31st, 2018|Categories: Access to Work, Careers, CEC Stories, Partner Bulletin|0 Comments

Since launching our award-winning Communication and Employment Consultant (CEC) model in 2010, Clarion UK has become the market leaders in specialist employment support providers for Deaf and hard of hearing jobseekers. As well as providing Deaf customers with communication support, we assist them with a complete range of one to one mentoring, advice, guidance and job seeking activities to effectively support them into and through work.
Our Head of Specialist Employment Services, Bob Marsh developed and oversees our CEC work, a National and highly successful provision culminating in Clarion UK’s worthy recognition as winners of ERSA’s Supply Chain Partner of the Year award in 2013.Our spectrum of specialist services allows us to take a holistic approach when working with individual Deaf and hard of hearing customers some distance from the workplace and thus encourages empowerment and independence.

Our Specialist Employment Services – Looking to the Future

We are delighted to announce that we were successful in being selected as a preferred specialist employment support supplier for Deaf and hard of hearing customers on the Government’s new Work and Health Programme for 11 specific areas across England and Wales. We are proud to work alongside these partners on the Work and Health Programme along with the Specialist and Employability Support (SES) programme:

Shaw Trust
Reed in Partnership
Doncaster Deaf Trust

Should you wish to learn more about our unique CEC provision please do not hesitate to contact Bob on 01763 209001 or:


Freelance Communication and Employment Consultants (CECs)

We are currently recruiting for freelance CECs nationwide.

Our CECs will be required to:

  • Communicate fluently in BSL at a minimum of Level 3 BSL standards.
  • Demonstrate a high level of deaf awareness and a comprehensive understanding of the barriers faced by deaf jobseekers gaining entry into the labour market and staying in work.

Click here to find out more or contact

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26 02, 2018

Partner Bulletin 16 – New Roles, Recruitment and Upcoming Training

By |February 26th, 2018|Categories: Careers, Legal, Partner Bulletin, Professional Development, Uncategorized|0 Comments

A Note from Sarah, your new Partner Manager

Some of you may know me from co-ordinating bookings across the legal, health and education sectors. My new role is Partner Manager and I am excited to be involved in the ongoing development of Clarion UK and looking to expand our freelancer team to meet the growing needs of our clients. In the next few months I will be:

  • Working with yourselves, keeping you up-to-date on the company, providing support in the required compliance needed for our audits and listening and acting upon your feedback.
  • Developing training to support you in your professional development.
  • Sourcing new freelancers; interpreters, language service professionals, CECs and support workers for our students in areas of the UK where we can’t currently meet the demand.

Recruitment – Win £50!

We are offering an incentive of £50 if you refer a friend to us who we place into an assignment. If you refer a friend, ask your friend to mention your name when they submit their application. Once they complete their first booking with us, I will contact you and £50 will be processed into your account.

We are currently recruiting for freelancer roles for BSL Interpreters and Deaf Relay Interpreters and continuing to recruit for our student support roles.

Please see below links for Job Descriptions:
BSL Interpreters

Deaf Relay Interpreters

Student Support Roles

Upcoming Training

Lipspeaking Training

Manchester Centre for Deaf Studies will be running a course leading to the Signature Level 3 Certificate in Lipspeaking in Manchester. It will be starting March 17th and 18th and will run for approximately 12 months. Attendance will be about 1 weekend per month and the course will involve study and practice at home as well as attendance at lipreading classes.

If you would like to have more information about this course please contact:

or visit:

Visit the Association of Lipspeakers (ALS) if you have a passion for communicating with deaf people and believe you can make a difference.

Police Interview Interpreting Workshop

A workshop designed for interpreters covering police investigative interviewing techniques.

Date: 21st March
Location: Birmingham
Price: £120

“The day, which will include inputs on both witness and suspect interviews, will finish with an interactive practical exercise covering topical issues drawn from live cases. This fully packed day will include time to network and will be facilitated by experienced police trained advanced interviewers with particular experience of working with interpreters.

Certificates for CPD will be provided following the event

Please e-mail for a booking form or for further information.

For more details at

Legal Interpreting Training

Mike Unsworth is running a Legal Training taster session in June, 2018. Mike has 20 years of interpreting within the legal domain. He has worked in all areas of Legal interpreting including Police; Magistrates Courts; Crown Courts; Coroners Courts; Royal Courts of Justice; The Old Bailey; Immigration and Extradition hearings.

Date: 23rd June 2018, 10.00 – 16.30
Location: Bury Town Football Club Ram Meadow, Cotton Lane, Bury Saint Edmunds IP33 1XT
Price: £75 per person
Lunch, tea, coffee and snacks provided.
Spaces are limited.

Please contact to confirm your place or read our blog for more information.

If you have any questions, you can contact me at:
01763 207903

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27 01, 2018

Partner Bulletin 15 – A Review of the Last 12 Months

By |January 27th, 2018|Categories: Partner Bulletin, Services|0 Comments

A Massive “Thank You” to all our Partners

You, our partners, are the lifeblood of our company. As BSL/English Interpreters, Language Support Professionals, Communication Employment Consultants and NMH (Education) providers, we really value what you do for us and our clients day after day, night after night and we couldn’t do what we do without you.

I am sure you have noticed we have been busier than normal and that we are making some changes to the way we work; for example, we are doing more communications on-line and we are asking you to fit in with the way we work more than before. I wanted to provide the context for these changes and also let you know what you have achieved as part of the Clarion UK team in 2017.


We delivered 19,546 bookings in the last 12 months, that’s an average of 85 bookings per working day. In November and December 2017 alone, we delivered 4249 bookings – an average of 106 bookings
per working day.


We worked with over 80 Deaf and hard of hearing students at over 50 Universities and Colleges around the UK. You helped us to provide over 25,000 hours of interpreting, notetaking and specialist support for Deaf students doing 65 different types of degrees or Further Education qualification. In total, if we include those students with mental health issues, sensory impairments, physical and specific learning disabilities we worked with 540 students and we needed a pool of 265 suppliers to do this. The DSAQAG accreditation has been difficult, by far the hardest project we have done and we have asked a lot of you –thank you for all your

Legal Work

We did 6,435 legal bookings during the whole year, an average of 28 assignments for each working day for Crown, Magistrates and County Courts, Tribunals, Prisons, Solicitors, The Probation Service, Police Authorities, Victim Support and The Crown Prosecution Service with an average of 99.5% fulfilment and no complaints. Our legal team consists of 150 BSL Interpreters, Deaf Interpreters, Lipspeakers, Deafblind Interpreters and STTR. In the first year of the MoJ contract, the quality is shining through.


We did 3,783 health bookings, 16 per day. Since the demise of Pearl, this has decreased to 13 per day but we have picked up other health clients. Delightfully, we have provided interpreters for 9 hospital births.


In total, during 2017 we worked with 908 different suppliers, paying them on time every week – we have paid 532 of these in the last two months alone. As a comparison,  in 2016 we worked with just 540 suppliers. This represents:

  • Total payments of slightly over £2,100,000
  • 11,700 individual transactions on…
  • 52 payment runs and…
  • 10 emergency ones for those that needed paying quickly

We know that this large increase in work has been significant and generally we have managed it without too much conflict or mistakes. When things do go wrong, we try to fix things as quickly as possible, apologise if we did make a mistake and negotiate to find a clear solution that satisfies all parties.

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13 12, 2017

Partner Bulletin 14 – New Career Options For The New Year

By |December 13th, 2017|Categories: Partner Bulletin|0 Comments

Electronic Notetaking Training – Accredited by OCN London

Do you have a strong typing speed, a good command of English & technology and enjoy helping people? Are you looking for a job that allows you to tailor your schedule? You should consider training to become an Electronic Notetaker!

Professional Notetakers are in high demand as more and more deaf students are turning to Electronic Notetakers for support at University.

Note-able Notetakers Ltd’s training equips you with the skills, knowledge and confidence you need to get started in a challenging and rewarding role. Learning with experienced tutors in a friendly, supportive environment, you will be working towards a recognised professional qualification.

Date, Location & Cost:

  • 3rd– 5th January 2018 at The Circle, 33 Rockingham Lane, Sheffield, S1 4FW
  • Cost: £950

“The skills learned (on this course) are a compliment to my current role. As a dedicated Interpreter, it’s useful to be able to offer alternative skills…We had knowledgeable trainers currently engaged and active within the profession and a wonderful cohort. The venue was superb and we were in a beautiful, uninterrupted learning environment.” 

Bobs Blackwell, Interpreter

“Notetaking is an appealing profession as it’s fully flexible and I can choose the shifts to suit my schedule. Furthermore, it allows me to sit in on a wide variety of interesting lectures…I was impressed by the experience of the teachers and how they applied it to teaching the course. Their first hand experience helped illustrate the points they were making and justify the lessons given.” 

Dan, Digital Art Graduate

To download an application form for the course click here.

For more information visit: .

Introduction for Lipspeakers in Courts & Legal Settings

The aims of the course are:

To provide lipspeakers with an understanding of some of the issues and dilemmas that may arise when lipspeaking in courts and other legal settings and outline some of the coping strategies that may be available to them.

To help lipspeakers better understand and deal with court/barrister questioning techniques and styles.

To give lipspeakers an opportunity to practise their skills in a ‘live’ situation and get feedback on their work.

The course will be run by Byron Campbell who has a long standing working relationship with lipspeakers and Dilys Palin, who has a long experience of lipspeaking in this field, will be the lipspeaking facilitator.

Date, Location & Cost:

Dates: Monday 26th – Wednesday 28th March 2018
Cost: This course is non-profit making course and will cost £300
Venue: The course will be held in Birmingham

For more information visit:

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11 11, 2017

Partner Bulletin 13 – Audits & Compliance

By |November 11th, 2017|Categories: Partner Bulletin|0 Comments

2017 has seen an explosion of visits and assessments from our clients in the public sector. Fortunately, we passed everything with flying colours and now we are even more proud to be categorised as an accredited provider for the Department of Education (DSA-QAG)) and the Department for Work & Pensions (DWP).

We know there’s been more paperwork to fill out, so here’s a simple breakdown of the changes we’ve made and what they mean for you…

These changes require more effort and co-operation from everyone but it means we can grow our contracts and continue to work with you by providing interesting and rewarding work across the UK, whilst also upholding your Terms & Conditions.
We’re really proud of the whole team for Clarion UK gaining official accreditation with DSA-QAG, meaning that we are 100% compliant with their framework, the certificate is already framed and on our wall!

Thank you!

“Not only have I achieved NRCPD for myself but after years of battling, I have also set a precedent for other interpreters from English speaking countries! Two big milestones…from Lebanon, to New Zealand, to this, Who would have thought?…” Congratulations to Nadine, pictured here with her naturalisation certificate.

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10 11, 2017

Partner Bulletin 12 – Frequently Asked Questions about Deaf Relay Interpreters

By |November 10th, 2017|Categories: Partner Bulletin|2 Comments

Here we give information on Deaf Relay Interpreters and  their profession. This page contains details  about:

1. What does a Deaf Relay Interpreter do?

2. Are Deaf Relay Interpreters registered?

3. What is the Difference between Sign Language Interpreters, Deaf Relay Interpreters, Deaf Interpreters and Sign Language Translators ?

4. What are Clarion’s team numbers?

5. What is the system for checking quality? 

6. What are our plans? 

7. What are the Assessment Criteria for Deaf Relay Interpreters?

8. Why are we doing this?

1. What does a Deaf Relay Interpreter do?

Deaf Relay Interpreters are experienced, trained Deaf people who work alongside registered BSL interpreters with users who are Deaf but not fluent in BSL. It is a profession that is over 20 years old. They adapt what the hearing interpreter is signing into a variation of Sign Language for the client, and when appropriate, together with the client’s response for the interpreter. A Deaf Relay Interpreter will ensure that the client fully understands the message. There are about 40 in the whole of the UK. 

When a deaf client has specific or complex language needs they will need a Deaf Relay Interpreter.  The client requiring a Deaf Relay Interpreter may have learning disabilities, mental health problems or use a foreign sign language. Different Deaf Relays will specialise in these three different areas.

They work usually in mental health settings including tribunals and in many criminal justice settings including police, Magistrates, County or Crown Court. They also get requested by local authorities when working with vulnerable people who are also Deaf or in safeguarding settings.  They rarely get requested in health, education or corporate bookings.

2. Are Deaf Relay Interpreters registered?

No. There is no NRCPD registration category for Deaf Relay Interpreters.  The interpreting profession and Deaf and hearing Organisations have tried to get this working, but with no success. 

NRCPD has registration categories for the following: 

1. Sign Language Interpreters. As of May 1st 2017 there are 1016 (273 trainees) of these and we estimate that four of these are Deaf, although this is not recorded in their system.  It can take 7 years to train, and cost upward of £10,000.  These are not registered as Deaf Relay Interpreters. 

2. Interpreters for Deafblind People

3. Lipspeakers

4.  Speech to Text Reporters

5.  Notetakers and

6. Sign Language Translators. 

The register for trained Deaf Intermediaries sits with the Ministry of Justice. 

3. What is the Difference between Sign Language Interpreters, Deaf Relay Interpreters, Deaf Interpreters and Sign Language Translators?

We estimate 99.6% of Sign Language Interpreters are hearing and 0.4% are Deaf. Their role is to interpret between spoken English and BSL/ISL or ASL and back again. 

100% of Sign Language Translators are Deaf and their role is to translate written English into BSL and back again.

4 of the 1016 NRCPD Interpreters are also experienced and trained in Deaf Relay interpreting and, in addition, meet our requirements. These requirements include, but are not limited to availability, geographical closeness and work within our terms and conditions or vice versa. 

4 of the 11 NRCPD Translators are also experienced/trained in Deaf Relay work and, in addition, meet our requirements. 

34 of our Deaf Relays are experienced and/or trained.

Making a total pool of 42 Deaf Relay Interpreters that we would like to get assessed.

4. Clarion’s team numbers

5. What is the system for checking quality ? 

For categories 1-6 , the process goes.

NRCPD registration, although no ironclad  guarantee of quality, does mean that the person you get is  properly trained by

For Deaf Relay Interpreters it is:

6. What are our plans? 

As you can see, they are different systems. What we are proposing is formalising the assessment processes (stage 2) so that at the least, the hearing and Deaf clients have some measure of quality. This is not a training programme, but an assessment of their ability to function at a safe level. We are also keen that the importance of a registration category for Deaf Relay Interpreters alongside a functioning training and CPD programme can be re-awoken by the profession. This assessment counts as 6 CPD points. 

We hope in the future that NRCPD will recognise training so that there can be a professional route for recognition of the skilled and  challenging work done by our great Deaf Relay Interpreting team.. 

We can’t do this alone though…

We did approach Signamic 5 years ago but with no progress.  The training, CPD and registration stages (2,3 and 4) will need to be in partnership  with; NRCPD, VLP,  all specialist agencies, government procurement, , ASLI, BDA, the profession itself and anyone else who is a stakeholder. If you are interested in contributing to the leadership of this project, please get in touch with either myself or Byron Campbell.

After June 10th, we are intending  have a pool of 12 assessed Deaf Relay Interpreters and 4 who were assessed on the Sign Solutions/GO DIRECT course (back in 2006/12). They will be given priority for all our Deaf Relay Interpreter bookings across the UK.  We will be running more assessment days through the Summer and into the Autumn at central locations. 

7. What are the Assessment Criteria for Deaf Relay Interpreters?

This is not an assessment for a qualification.  We will be running a brief assessment and interview process for the Deaf Relay Interpreters to ensure they understand the role and ethics of a professional interpreter and have the skills and abilities to provide a safe and effective service.

Our assessment criteria match the criteria taken from the National Occupational Standards for Sign Language Interpreters. We are not using the same level of detail as if they were being assessed for a qualification. 

Taken from Signature Qualification Specifications – Level 6 NVQ Diploma in Sign Language Interpreting, the skills portion of the assessment will look at their ability to fulfil the following criteria;

Interpret two-way as a Professional Sign language Interpreter

Carry out two-way interpreting assignments to a professional standard by:

  1. Interpret accurately the meaning expressed by users who are communicating with each other across two languages, with only minor omissions and inaccuracies that do not significantly affect the meaning of the base message in either language
  2. Reflect the language users’: register, attitude and tone as expressed through verbal and non-verbal communication
  3. Reflect the language users’ roles and relationships with each other
  4. Interpret consecutively and/or simultaneously/whispered
  5. Interpret factual information, concepts and opinions
  6. Paraphrase the meaning of complex terms and phrases, if the direct equivalent in the target language is not known
  7. Support effective communication throughout the assignment and take action if communication breaks down
  8. Explain the interpreter’s role on arrival, if necessary
    Use conduct consistent with the principles of professional practice and the relevant professional or registration body’s code of conduct

8. Why are we doing this?

Because we believe that providing a reliable, consistent and value driven service is very important for our hearing and deaf clients and for the specialist work that we do. Luckily, The Ministry of Justice contract gives us 100% control over the services provided in the criminal justice sector for up to 7 years. The quality of service provided by our Interpreters, Lipspeakers and STTR in the first 6 months is good and we are confident in moving forward with our training and development plans we will ensure the same consistency in our Deaf Relay team. 

If you have any more questions about Deaf Relay Interpreting please don’t hesitate to get in touch. 

18 09, 2017

Partner Bulletin 9 – New Team Members & Role Changes

By |September 18th, 2017|Categories: Partner Bulletin|0 Comments

Are you ready for the new term? We’ve had a busy summer here and as a result there has been lots of new additions to our Clarion UK family to get ready for the coming academic year. Read on to meet the team and hear about changes in current members’ roles.

John Arthur, Finance & Operations Director

“I have recently joined Clarion UK as the Finance & Operations Director.  I have over 20 years’ experience in a variety of finance roles within different companies and having spent the last 6 years as Finance Director of Cambridge Online, I feel I bring a lot of beneficial experience to Clarion UK. I’m really excited to help drive us forward and put the processes in place to deliver our strategic goals”.


Rhianne Wright, Education Bookings Co-ordinator 

“I am one of the Education Bookings Co-ordinators and I deal with all of the in-lecture support. I’ve recently graduated from the University of Sheffield with a First in Economics. I’ve just returned to Clarion UK after 6 months of travelling around South East Asia.”

Barney French, Student Support Co-ordinator

“My main responsibility here is to welcome new students to our services and put the paperwork in place to get them on our systems so that we can find the best people to support them. Before joining Clarion UK I worked in the NHS for 5 years with a background in Recruitment, HR, and doctors’ re-validation. I studied Urban Environmental Studies at the University of Sheffield too long ago. In my free time I enjoy; eating a wide variety of cheeses; running; swimming; cooking; singing in a rock band; watching my awful football team (West Ham); and walking my chihuahua.”

Robert Rivett, Payables Assistant 

“I’ve been working on accounts since 2012 and here at Clarion UK I deal with the Partner Invoices as well as helping with various other tasks relating to our partners” Roberts role is invaluable and involves getting us bang up to date with partner payments and helping to manage the 600 people that we work with. During his spare time he is a big gamer.

Rasna Khanom, Student Support Co-ordinator

“I’ll be joining the Education Department at Clarion UK, working as the Student Support Administrator. I’ve been working for Hertfordshire Community NHS Trust HQ as an Administrator. I’ve worked within the Administration sector for 5 years now and I also do Support Work for young adults with learning disabilities, autism and mental health.”

Laura Bentley, Staff Interpreter 

“I’m a Staff Interpreter working primarily in London. I am originally from Cheshire and I recently graduated from the University of Wolverhampton where I achieved my level 6 in sign language and became TSLI. I’m soon to be starting my post graduate course at UCLan. “

Magdalena Singleton, Education Manager

“Last year, I worked as an Education Bookings Co-ordinator at Clarion UK. My role has recently changed to Education Manager, which means that I oversee the day-to-day responsibilities of all co-ordinators in the Education Team ensuring that every student receives the support they’re entitled to in a timely and professional manner. I love my job because every day I get to deal with a wide spectrum of professionals in Higher and Further institutions. I have recently got married to an English man and I am making the most of married life without kids – that may be on the cards next year.”