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17 12, 2018

Supplier Portal Guidance

By |December 17th, 2018|Categories: Partner Bulletin, Uncategorized|0 Comments

The BSL Elves are busy at the Clarion UK grotto, wrapping gifts, training the hearing assistance puppies and interpreting for Santa as another year rolls to a close. We thought we’d make our last Partner Bulletin of 2018 a festive one and talk about portals, ho ho ho!

We know that not everyone is using the new portal yet but for those that are, we hope the following information is useful. For those that will be using it in the future, this may answer any potential questions and hopefully make the transition smoother for you.

Please download our Supplier Portal Guidance here:

PDF Document

Word Document

All that’s left for us to say is a big Thank You for all your hard work and continued support throughout this year. We wish you all a restful holiday period and we look forward to working with you again in 2019.

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18 11, 2018

What’s it like to Interpret Mental Health Tribunals?

By |November 18th, 2018|Categories: Partner Bulletin|0 Comments

For this month’s Partner Bulletin we wanted to give an insight on what it’s like to Interpret a Mental Health Tribunal. So, we asked Robert Grieve, one of our staff interpreters and a previous Mental Health worker to share his experience with us. We hope this is informative for those who haven’t covered a booking like this before. At the very least, it’s a fantastic opportunity to start a conversation about Mental Health.

In this short article we hope to dispel some of the mystique around interpreting Mental Health Tribunals and reassure those interpreters who might be anxious at working in this context.

So, Robert, what is a Mental Health Tribunal?

“The Mental Health Tribunal is an independent statutory body established under the Mental Health Act 2013. It protects the rights, safety, inclusion and dignity of people being involuntarily treated for mental illness.

The Tribunal’s main function is:

  • To authorise and review the treatment of people with mental illness, who don’t have the capacity to make decisions and provide informed consent for treatment.

This includes deciding:

  • When people with a mental illness can be detained in a hospital or other treatment facility.
  • What treatment a doctor can provide when it has been decided that the person is too unwell to make treatment decisions for themselves.

The Tribunal is independent.

It is not connected to any hospital or other facility or organisation that provides mental health services.

There are three presiding panel members;

A legal member who chairs the meeting, a doctor and a lay member with expertise/ knowledge in the field of disability. The doctor meets with the patient to conduct their own independent assessment, after which the meeting convenes.

Other participants include:

The patient’s solicitor, their key nurse, their doctor and sometimes a social worker. Each provide the panel with written reports and, in turn, answer questions from them and from the patient’s solicitor. After all parties have spoken, the solicitor summarises the patient’s application and outlines the reasons that it should be supported. A decision is given, usually on the day, after the panel retire to discuss.

In addition to BSL interpreters…

It is also usual for a relay interpreter to be present which can be invaluable. The meeting is necessarily formal and therefore medical/ legal terminology is often used which can cause problems in translation. However, as in all interpreting contexts, we have a variety of strategies at our disposal; the most obvious being to seek clarification. Tribunal panels are keen to include the patient and they therefore respond helpfully to such requests. A patient’s state of mental health can also sometimes challenge our understanding; but again the panel are aware of these potential problems and value our honesty when we state that we don’t understand the patient’s contribution and explain why.

And here’s the best bit…

The participants at a mental health tribunal are, almost without exception, specialists in Deafness; they are therefore very informed and consequently very supportive of tribunal interpreters.

So, to those who have yet to dip their toes; I hope I have convinced you.

Hope to see you soon,

Robert Grieve”

Next Steps

If you are interested in covering mental health tribunals, we are able to offer MHT assignments up and down the UK with supportive, fully registered and experienced interpreting teams.

If you would like to find out more, please contact the legal team at and we will be happy to organise this.

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19 10, 2018

How To Get Your Voice Heard: Comments, Complaints & Feedback

By |October 19th, 2018|Categories: Partner Bulletin, Professional Development|0 Comments

Listening & Engaging

Over Summer we engaged with you, our partners, in London and Birmingham in face to face forums, through Survey Monkey and during 1:1 meetings. One of the most important messages we received was that you weren’t quite sure how to comment, complain or give feedback; in your words “How to get my voice heard”. Our name “Clarion” comes  from the Latin word for “clear” because we want to be clear, honest and transparent about what we do and how we do it. Here we’ve gathered some information about our complaints process.

How Do We Deal With Complaints?

We deal with complaints quickly, in detail, in plain English, confidentially and hopefully to your satisfaction. These are the standards that we work to:

  • Acknowledging all complaints within 24 hours of receiving them.
  • Responding to all complaints within 1-3 working days, 10 days for complex ones.
  • Being courteous, sympathetic and respectful at all times.
  • Providing feedback on progress where it is appropriate to do so.
  • Ensuring all Clarion UK staff are trained in and familiar with this policy and procedure.
  • Providing you an appeals process outside Clarion UK, whether that is Newham Language Shop (for legal bookings) or Cambridge HR solutions.
  • All feedback is treated with 100% confidence and has no relationship to how we assign bookings to our partners.
  • If you are a British Sign Language user, we have 3 staff who are fluent in BSL and would be happy to talk over Facetime or Skype.

Why Are We Doing This?

We can only grow and learn if we grow and learn with you.  We want you to feel connected with us, part of the team, know that you have a voice and know that we are here to listen when you have concerns and worries.

We have a lovely office in the Cambridgeshire countryside with an open-door and a welcoming team. Please feel free to pop in and meet us, the kettle is always on.

How Can You Contact Us?

Call:  01763209001

Welcome Pack

Our new welcome pack lists key people to talk to if you are unhappy with our service or the way your complaint has been handled. You can download or browse it here.

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28 08, 2018

Partner Survey & Focus Group Feedback

By |August 28th, 2018|Categories: Partner Bulletin, Professional Development|0 Comments

Thank you to everyone who took the time to complete our Partner Survey or attend one of the Focus Groups we ran in London and Birmingham. It was fantastic meeting you and the feedback we received has been useful in improving how we work. As a result, we are making some changes.


Five things we are doing differently…


You said:

  1. “Clarion UK only accept NRCPD Registered BSL/Interpreters”

And we are now working with Interpreters who are registered with RBSLI following a meeting between RBSLI and the Ministry of Justice.

  1. We want webinars as part of the induction process”

In the Autumn we will be running monthly webinars for all new partners. This will be a chance to discover information about the company as well as discuss our Terms & Conditions and working practices.

  1. “I feel unsure and isolated in my role”

We are in the process of setting up a buddy system, so you can meet with colleagues to discuss, share ideas and support each other.

  1. “I would like more sophisticated reporting”

We are introducing a new Microsoft Dynamics system from September which will be rolled out in phases going into the New Year, including a smoother bookings and invoicing process. Beth Jamieson will be sending out a separate email with a full explanation of the new system.

  1.  “We would like to be able to use online timesheets”

Once the new system is in place, it will have full capability for electronic signed timesheets on smartphones and tablets. (This is being rolled out with the Education Sector first).


Five things we will do more of…


You said:

  1. “70% of us don’t feel like part of the Clarion UK team.”

We want you to feel like part of the team and will be keeping you up to date on new staff members, training and job opportunities.

  1. “I want to know if you have met with Student Finance England to discuss recent changes to travel” 

We are working with 27 agencies in the UK to tackle this as well as talking to Student Finance England to discuss this.

  1. “52% of us don’t feel that our work efforts are recognised/appreciated”

We will be doing more to recognise and celebrate the hard work that you continue to deliver with Thank You cards and writing up success stories (with your permission).

  1. “We want Clarion UK to be more involved in our Continuing Professional Development (CPD)”

We will be supporting you in your CPD, sourcing face to face seminars, training and online courses. This will be starting as soon as possible following discussions with DSA QAG.

  1. “We would like a greater volume of work”

Our sales team is working across the UK trying to win work in Employment, Health, Legal and Education sectors as well as develop new services such as remote Speech To Text Reporting.

For detailed feedback, take a look at our 12 page report or download it here Partner-Survey-and-Focus-Group-Feedback-August-2018.pdf (41 downloads)

Partner Survey and Focus Group Feedback
If you kindly completed the Partner Survey online, just drop me a line at to let me know you took part and I will enter you into a prize draw.


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27 06, 2018

Partner Bulletin 20 – Tell us what you really think and win £50!

By |June 27th, 2018|Categories: Partner Bulletin, Uncategorized|0 Comments

Since becoming Partner Resource Manager, my area of focus is ensuring that all our partners feel
valued, feel part of and feel proud to work for Clarion UK. In order to achieve this, I need to gain valuable feedback from you on different aspects of Clarion UK as a company. This information will initially be gathered through a short online survey and we will be running focus groups throughout the year.The survey covers questions on your understanding of our visions, your views on our processes, our working practice and how you rate us as a company. The overall goal is to help us understand what we do well for our partners and which areas we need to improve.The survey takes 5 minutes to complete and will be available for two weeks. In return for your time completing the survey we will enter you into a prize draw for a £50 Amazon voucher.

Please click here for the Survey.
Thank you in advance for your time and feedback. 

* Please note the survey is going out to all our partners within Clarion UK both for Communication Support and Education Support.

If you have any questions please don’t hesitate to contact me at
01763 207903

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25 05, 2018

Partner Bulletin 19 – General Data Protection Regulation (GDPR)

By |May 25th, 2018|Categories: Advice, Partner Bulletin|0 Comments

If you’ve been lucky enough to not receive the daily stream of emails regarding the General Data Protection Regulations that are coming into force today, 25th May, then well done for keeping yourself unplugged.

A big thank you to everyone who got back to us on our GDPR correspondence. If you are yet to respond please check your inbox for correspondence from

Click here to view our privacy policy.

What do you need to know as a Freelancer?

  • You have a personal responsibility to be aware of the changes and impact of GDPR.
  • You must ensure any personal data that Clarion UK shares with you is handled with care and used only for the purpose it was shared.
  • No personal data should be passed on without the consent of the client through Clarion UK.
  • Any breach of Clarion UK data must be reported and passed on to the Data Protection Officer Sarah Beaumont within 24 hours of the breach occurring.

How can you prepare for GDPR as a Freelancer?

  • Review the data you currently have – Is the data you keep necessary and secure? If not, it’s time to securely delete the information.
  • Plan a data audit check so you know what data you have stored, this is also important in case data is lost or stolen so you know what data to report as a breach.
  • Do you have the correct software to prevent against viruses?
  • Do you share a computer with family members? Is your freelance work kept secure and password protected?
  • Are your passwords secure and changed regularly?
  • Do you use a private VPN when in a public space?

Is it all really necessary?

The GDPR will affect and apply to anyone who collects data from UK/EU citizens. The Information Commissioner’s Office will want to see that as a small business/freelancer you can demonstrate what you have put in place to protect personal data held.

We are all involved in having our data processed and knowing that everyone is doing their best to be transparent and clear is the best policy!

If you have any questions regarding GDPR please don’t hesitate to contact me at
01763 207903

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31 03, 2018

Partner Bulletin 17 – Our New Employment Contract

By |March 31st, 2018|Categories: Access to Work, Careers, CEC Stories, Partner Bulletin|0 Comments

Since launching our award-winning Communication and Employment Consultant (CEC) model in 2010, Clarion UK has become the market leaders in specialist employment support providers for Deaf and hard of hearing jobseekers. As well as providing Deaf customers with communication support, we assist them with a complete range of one to one mentoring, advice, guidance and job seeking activities to effectively support them into and through work.
Our Head of Specialist Employment Services, Bob Marsh developed and oversees our CEC work, a National and highly successful provision culminating in Clarion UK’s worthy recognition as winners of ERSA’s Supply Chain Partner of the Year award in 2013.Our spectrum of specialist services allows us to take a holistic approach when working with individual Deaf and hard of hearing customers some distance from the workplace and thus encourages empowerment and independence.

Our Specialist Employment Services – Looking to the Future

We are delighted to announce that we were successful in being selected as a preferred specialist employment support supplier for Deaf and hard of hearing customers on the Government’s new Work and Health Programme for 11 specific areas across England and Wales. We are proud to work alongside these partners on the Work and Health Programme along with the Specialist and Employability Support (SES) programme:

Shaw Trust
Reed in Partnership
Doncaster Deaf Trust

Should you wish to learn more about our unique CEC provision please do not hesitate to contact Bob on 01763 209001 or:


Freelance Communication and Employment Consultants (CECs)

We are currently recruiting for freelance CECs nationwide.

Our CECs will be required to:

  • Communicate fluently in BSL at a minimum of Level 3 BSL standards.
  • Demonstrate a high level of deaf awareness and a comprehensive understanding of the barriers faced by deaf jobseekers gaining entry into the labour market and staying in work.

Click here to find out more or contact

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26 02, 2018

Partner Bulletin 16 – New Roles, Recruitment and Upcoming Training

By |February 26th, 2018|Categories: Careers, Legal, Partner Bulletin, Professional Development, Uncategorized|0 Comments

A Note from Sarah, your new Partner Manager

Some of you may know me from co-ordinating bookings across the legal, health and education sectors. My new role is Partner Manager and I am excited to be involved in the ongoing development of Clarion UK and looking to expand our freelancer team to meet the growing needs of our clients. In the next few months I will be:

  • Working with yourselves, keeping you up-to-date on the company, providing support in the required compliance needed for our audits and listening and acting upon your feedback.
  • Developing training to support you in your professional development.
  • Sourcing new freelancers; interpreters, language service professionals, CECs and support workers for our students in areas of the UK where we can’t currently meet the demand.

Recruitment – Win £50!

We are offering an incentive of £50 if you refer a friend to us who we place into an assignment. If you refer a friend, ask your friend to mention your name when they submit their application. Once they complete their first booking with us, I will contact you and £50 will be processed into your account.

We are currently recruiting for freelancer roles for BSL Interpreters and Deaf Relay Interpreters and continuing to recruit for our student support roles.

Please see below links for Job Descriptions:
BSL Interpreters

Deaf Relay Interpreters

Student Support Roles

Upcoming Training

Lipspeaking Training

Manchester Centre for Deaf Studies will be running a course leading to the Signature Level 3 Certificate in Lipspeaking in Manchester. It will be starting March 17th and 18th and will run for approximately 12 months. Attendance will be about 1 weekend per month and the course will involve study and practice at home as well as attendance at lipreading classes.

If you would like to have more information about this course please contact:

or visit:

Visit the Association of Lipspeakers (ALS) if you have a passion for communicating with deaf people and believe you can make a difference.

Police Interview Interpreting Workshop

A workshop designed for interpreters covering police investigative interviewing techniques.

Date: 21st March
Location: Birmingham
Price: £120

“The day, which will include inputs on both witness and suspect interviews, will finish with an interactive practical exercise covering topical issues drawn from live cases. This fully packed day will include time to network and will be facilitated by experienced police trained advanced interviewers with particular experience of working with interpreters.

Certificates for CPD will be provided following the event

Please e-mail for a booking form or for further information.

For more details at

Legal Interpreting Training

Mike Unsworth is running a Legal Training taster session in June, 2018. Mike has 20 years of interpreting within the legal domain. He has worked in all areas of Legal interpreting including Police; Magistrates Courts; Crown Courts; Coroners Courts; Royal Courts of Justice; The Old Bailey; Immigration and Extradition hearings.

Date: 23rd June 2018, 10.00 – 16.30
Location: Bury Town Football Club Ram Meadow, Cotton Lane, Bury Saint Edmunds IP33 1XT
Price: £75 per person
Lunch, tea, coffee and snacks provided.
Spaces are limited.

Please contact to confirm your place or read our blog for more information.

If you have any questions, you can contact me at:
01763 207903

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27 01, 2018

Partner Bulletin 15 – A Review of the Last 12 Months

By |January 27th, 2018|Categories: Partner Bulletin, Services|0 Comments

A Massive “Thank You” to all our Partners

You, our partners, are the lifeblood of our company. As BSL/English Interpreters, Language Support Professionals, Communication Employment Consultants and NMH (Education) providers, we really value what you do for us and our clients day after day, night after night and we couldn’t do what we do without you.

I am sure you have noticed we have been busier than normal and that we are making some changes to the way we work; for example, we are doing more communications on-line and we are asking you to fit in with the way we work more than before. I wanted to provide the context for these changes and also let you know what you have achieved as part of the Clarion UK team in 2017.


We delivered 19,546 bookings in the last 12 months, that’s an average of 85 bookings per working day. In November and December 2017 alone, we delivered 4249 bookings – an average of 106 bookings
per working day.


We worked with over 80 Deaf and hard of hearing students at over 50 Universities and Colleges around the UK. You helped us to provide over 25,000 hours of interpreting, notetaking and specialist support for Deaf students doing 65 different types of degrees or Further Education qualification. In total, if we include those students with mental health issues, sensory impairments, physical and specific learning disabilities we worked with 540 students and we needed a pool of 265 suppliers to do this. The DSAQAG accreditation has been difficult, by far the hardest project we have done and we have asked a lot of you –thank you for all your

Legal Work

We did 6,435 legal bookings during the whole year, an average of 28 assignments for each working day for Crown, Magistrates and County Courts, Tribunals, Prisons, Solicitors, The Probation Service, Police Authorities, Victim Support and The Crown Prosecution Service with an average of 99.5% fulfilment and no complaints. Our legal team consists of 150 BSL Interpreters, Deaf Interpreters, Lipspeakers, Deafblind Interpreters and STTR. In the first year of the MoJ contract, the quality is shining through.


We did 3,783 health bookings, 16 per day. Since the demise of Pearl, this has decreased to 13 per day but we have picked up other health clients. Delightfully, we have provided interpreters for 9 hospital births.


In total, during 2017 we worked with 908 different suppliers, paying them on time every week – we have paid 532 of these in the last two months alone. As a comparison,  in 2016 we worked with just 540 suppliers. This represents:

  • Total payments of slightly over £2,100,000
  • 11,700 individual transactions on…
  • 52 payment runs and…
  • 10 emergency ones for those that needed paying quickly

We know that this large increase in work has been significant and generally we have managed it without too much conflict or mistakes. When things do go wrong, we try to fix things as quickly as possible, apologise if we did make a mistake and negotiate to find a clear solution that satisfies all parties.

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13 12, 2017

Partner Bulletin 14 – New Career Options For The New Year

By |December 13th, 2017|Categories: Partner Bulletin|0 Comments

Electronic Notetaking Training – Accredited by OCN London

Do you have a strong typing speed, a good command of English & technology and enjoy helping people? Are you looking for a job that allows you to tailor your schedule? You should consider training to become an Electronic Notetaker!

Professional Notetakers are in high demand as more and more deaf students are turning to Electronic Notetakers for support at University.

Note-able Notetakers Ltd’s training equips you with the skills, knowledge and confidence you need to get started in a challenging and rewarding role. Learning with experienced tutors in a friendly, supportive environment, you will be working towards a recognised professional qualification.

Date, Location & Cost:

  • 3rd– 5th January 2018 at The Circle, 33 Rockingham Lane, Sheffield, S1 4FW
  • Cost: £950

“The skills learned (on this course) are a compliment to my current role. As a dedicated Interpreter, it’s useful to be able to offer alternative skills…We had knowledgeable trainers currently engaged and active within the profession and a wonderful cohort. The venue was superb and we were in a beautiful, uninterrupted learning environment.” 

Bobs Blackwell, Interpreter

“Notetaking is an appealing profession as it’s fully flexible and I can choose the shifts to suit my schedule. Furthermore, it allows me to sit in on a wide variety of interesting lectures…I was impressed by the experience of the teachers and how they applied it to teaching the course. Their first hand experience helped illustrate the points they were making and justify the lessons given.” 

Dan, Digital Art Graduate

To download an application form for the course click here.

For more information visit: .

Introduction for Lipspeakers in Courts & Legal Settings

The aims of the course are:

To provide lipspeakers with an understanding of some of the issues and dilemmas that may arise when lipspeaking in courts and other legal settings and outline some of the coping strategies that may be available to them.

To help lipspeakers better understand and deal with court/barrister questioning techniques and styles.

To give lipspeakers an opportunity to practise their skills in a ‘live’ situation and get feedback on their work.

The course will be run by Byron Campbell who has a long standing working relationship with lipspeakers and Dilys Palin, who has a long experience of lipspeaking in this field, will be the lipspeaking facilitator.

Date, Location & Cost:

Dates: Monday 26th – Wednesday 28th March 2018
Cost: This course is non-profit making course and will cost £300
Venue: The course will be held in Birmingham

For more information visit:

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