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28 08, 2018

Partner Survey & Focus Group Feedback

By |August 28th, 2018|Categories: Partner Bulletin, Professional Development|0 Comments

Thank you to everyone who took the time to complete our Partner Survey or attend one of the Focus Groups we ran in London and Birmingham. It was fantastic meeting you and the feedback we received has been useful in improving how we work. As a result, we are making some changes.

 

Five things we are doing differently…

 

You said:

  1. “Clarion UK only accept NRCPD Registered BSL/Interpreters”

And we are now working with Interpreters who are registered with RBSLI following a meeting between RBSLI and the Ministry of Justice.

  1. We want webinars as part of the induction process”

In the Autumn we will be running monthly webinars for all new partners. This will be a chance to discover information about the company as well as discuss our Terms & Conditions and working practices.

  1. “I feel unsure and isolated in my role”

We are in the process of setting up a buddy system, so you can meet with colleagues to discuss, share ideas and support each other.

  1. “I would like more sophisticated reporting”

We are introducing a new Microsoft Dynamics system from September which will be rolled out in phases going into the New Year, including a smoother bookings and invoicing process. Beth Jamieson will be sending out a separate email with a full explanation of the new system.

  1.  “We would like to be able to use online timesheets”

Once the new system is in place, it will have full capability for electronic signed timesheets on smartphones and tablets. (This is being rolled out with the Education Sector first).

 

Five things we will do more of…

 

You said:

  1. “70% of us don’t feel like part of the Clarion UK team.”

We want you to feel like part of the team and will be keeping you up to date on new staff members, training and job opportunities.

  1. “I want to know if you have met with Student Finance England to discuss recent changes to travel” 

We are working with 27 agencies in the UK to tackle this as well as talking to Student Finance England to discuss this.

  1. “52% of us don’t feel that our work efforts are recognised/appreciated”

We will be doing more to recognise and celebrate the hard work that you continue to deliver with Thank You cards and writing up success stories (with your permission).

  1. “We want Clarion UK to be more involved in our Continuing Professional Development (CPD)”

We will be supporting you in your CPD, sourcing face to face seminars, training and online courses. This will be starting as soon as possible following discussions with DSA QAG.

  1. “We would like a greater volume of work”

Our sales team is working across the UK trying to win work in Employment, Health, Legal and Education sectors as well as develop new services such as remote Speech To Text Reporting.

For detailed feedback, take a look at our 12 page report or download it here Partner-Survey-and-Focus-Group-Feedback-August-2018.pdf (6 downloads)

Partner Survey and Focus Group Feedback
If you kindly completed the Partner Survey online, just drop me a line at Sarah.beaumont@clarion-uk.com to let me know you took part and I will enter you into a prize draw.

 

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30 07, 2018

First UK Workshop for Language Tutors (Specialist Support Professionals for Deaf Students)

By |July 30th, 2018|Categories: Deaf Education, Professional Development|0 Comments

When?

Saturday 8 September, 10am-4pm

Where?

Livesey House, University of Central Lancashire, Preston

Who?

Specialist Support Professionals here at the University of Central Lancashire (UCLan) are hosting the first-ever UK-wide workshop specifically for SSPs working with Deaf students. We are excited that this is a chance for members of our often-isolated profession to come together as a group from across the country for the first time. Our aims for this workshop are to network; share good practices; explore professional dilemmas, boundaries and ethics; discuss recent scholarly research into our role; examine issues related to remote working; and talk about administrative concerns, including those associated with DSA-QAG.

What?

Our draft programme includes the following:

  • Presentation by UCLan’s language support co-ordinator Lynne Barnes on her research into the work of language tutors/SSPs for deaf students
  • Small-group activity to discuss the SSP role (experiences, successes, dilemmas, highs, lows), followed by feedback to the whole group
  • Presentation about working remotely, by UCLan SSPs Laura Snell and Jenny Webster
  • Q&A about DSA-QAG issues
  • Large-group discussion about setting up an online/jiscmail forum and our next steps and/or future meetings

Fees?

There is no fee for the workshop. We will have coffee, tea and biscuits available. Lunch is not provided, but Livesey House is centrally located in Preston with many places nearby to buy lunch, or you may prefer to bring your own lunch.

Certificates?

CPD certificates will be provided at the end of the workshop.

How to Register?

If you would like to join us, please email Lynne Barnes (lbarnes@uclan.ac.uk) to register your interest.  If you have any ideas for what else you would like the workshop to cover, please let us know.

We look forward to hearing from you and meeting with you in September.

Words by UCLan LTs/SSPs

21 05, 2018

Recruiting for an Employment Bookings Coordinator/Administrator

By |May 21st, 2018|Categories: Careers, Deaf Employment, Professional Development|0 Comments

Salary: £22,000

Hours: Full-time

Benefits: Pension, gym membership, training and development opportunities.

About us

With over 16 years of sustained growth, and new contracts securing significant business for many years to come, there has never been a better time to join the UK’s most successful interpreting and employment support services for Deaf and Disabled People.

Clarion UK has been delivering an innovative, award-winning and highly successful employment support model for Deaf and hard of hearing jobseekers under the Government’s Welfare to Work programmes for the past 8 years and is rapidly expanding. Deaf people are simply at the heart of everything that we do, meeting their needs and requirements because we know how to.

Our Values

There is no such thing as ‘hard to reach’ groups: they are simply “out of reach’ to mainstream institutions” we turn our values into action by helping clients and organisations to break down barriers”

The Role

To meet new and increasing contractual demands, we are now looking to recruit a full-time Bookings Coordinator/Administrator to work within our Employment Services Sector reporting directly to our Head of Specialist Employment Services.

Minimum key skills requirements:

  • Experienced in data processing information to record and create bookings on systems
  • Administrative and record keeping skills to help meet contractual obligations
  • Effective communication skills and able to deal with challenges in a calm and approachable manner
  • Keen to thrive within a highly active and busy team

In exchange you will be given:

  • Access to all necessary training
  • Resources at your disposal to manage your duties effectively
  • Full support of the employment sector team

How to Apply

Interested in this exciting and highly rewarding role? Then please email your latest CV to Clarion UK’s Head of Specialist Employment Services, Bob Marsh bob.marsh@clarion-uk.com  with a covering letter detailing your current skills and experience and why you feel you are the right person for the role.

The closing date is 5pm Friday 8thJune 2018 with interviews to be confirmed for week commencing 2ndJuly 2018.

Clarion UK is an equal opportunities employer and welcomes applications from people with disabilities.

26 02, 2018

Partner Bulletin 16 – New Roles, Recruitment and Upcoming Training

By |February 26th, 2018|Categories: Careers, Legal, Partner Bulletin, Professional Development, Uncategorized|0 Comments

A Note from Sarah, your new Partner Manager

Some of you may know me from co-ordinating bookings across the legal, health and education sectors. My new role is Partner Manager and I am excited to be involved in the ongoing development of Clarion UK and looking to expand our freelancer team to meet the growing needs of our clients. In the next few months I will be:

  • Working with yourselves, keeping you up-to-date on the company, providing support in the required compliance needed for our audits and listening and acting upon your feedback.
  • Developing training to support you in your professional development.
  • Sourcing new freelancers; interpreters, language service professionals, CECs and support workers for our students in areas of the UK where we can’t currently meet the demand.

Recruitment – Win £50!

We are offering an incentive of £50 if you refer a friend to us who we place into an assignment. If you refer a friend, ask your friend to mention your name when they submit their application. Once they complete their first booking with us, I will contact you and £50 will be processed into your account.

We are currently recruiting for freelancer roles for BSL Interpreters and Deaf Relay Interpreters and continuing to recruit for our student support roles.

Please see below links for Job Descriptions:
BSL Interpreters
http://www.clarion-uk.com/recruiting-freelance-bsl-interpreters/

Deaf Relay Interpreters
http://www.clarion-uk.com/recruiting-deaf-relay-interpreters/

Student Support Roles
http://clarionukstudentsupport.com/join-us/

Upcoming Training

Lipspeaking Training

Manchester Centre for Deaf Studies will be running a course leading to the Signature Level 3 Certificate in Lipspeaking in Manchester. It will be starting March 17th and 18th and will run for approximately 12 months. Attendance will be about 1 weekend per month and the course will involve study and practice at home as well as attendance at lipreading classes.

If you would like to have more information about this course please contact:

enquiries@manchesterdeafstudies.org

or visit:

http://manchesterdeafstudies.org/lipspeaking/lipspeaking-training/lipspeaker-training-course

Visit the Association of Lipspeakers (ALS) if you have a passion for communicating with deaf people and believe you can make a difference.

Police Interview Interpreting Workshop

A workshop designed for interpreters covering police investigative interviewing techniques.

Date: 21st March
Location: Birmingham
Price: £120

“The day, which will include inputs on both witness and suspect interviews, will finish with an interactive practical exercise covering topical issues drawn from live cases. This fully packed day will include time to network and will be facilitated by experienced police trained advanced interviewers with particular experience of working with interpreters.

Certificates for CPD will be provided following the event

Please e-mail bookings@zakon.co.uk for a booking form or for further information.

For more details at http://zakon.co.uk.

Legal Interpreting Training

Mike Unsworth is running a Legal Training taster session in June, 2018. Mike has 20 years of interpreting within the legal domain. He has worked in all areas of Legal interpreting including Police; Magistrates Courts; Crown Courts; Coroners Courts; Royal Courts of Justice; The Old Bailey; Immigration and Extradition hearings.

Date: 23rd June 2018, 10.00 – 16.30
Location: Bury Town Football Club Ram Meadow, Cotton Lane, Bury Saint Edmunds IP33 1XT
Price: £75 per person
Lunch, tea, coffee and snacks provided.
Spaces are limited.

Please contact mike_unsworth@hotmail.com to confirm your place or read our blog for more information.

If you have any questions, you can contact me at:
sarah.beaumont@clarion-uk.com
01763 207903

Follow us on Facebook, Twitter and Instagram to keep up to date.
26 02, 2018

Legal Interpreting Training: 23rd June 2018

By |February 26th, 2018|Categories: Legal, Professional Development|1 Comment

Have you considered further training on working as an Interpreter within the legal domain? Mike Unsworth is running a Legal Training taster session in June, 2018.
Mike has 20 years of interpreting within the legal domain. He has worked in all areas of Legal interpreting including Police; Magistrates Courts; Crown Courts; Coroners Courts; Royal Courts of Justice; The Old Bailey; Immigration and Extradition hearings.
Having interpreted the full spectrum of crime cases and within high security settings during his career, Mike draws on this wealth of experience in his workshops. He has been Head of Interpreting for a leading national Interpreting agency and has mentored and supervised a large team of interpreters whilst in that post.

Details

Date: 23rd June 2018

Time: 10.00 – 16.30

Location: Bury Town Football Club

Ram Meadow, Cotton Lane Bury Saint Edmunds IP33 1XT

Lunch, tea, coffee and snacks provided.

Price: £75 per person

Spaces are limited.

Please contact mike_unsworth@hotmail.com to confirm your place.

Mike is freelance, specialising in all areas of the legal domain and regularly acts as Lead Interpreter facilitating for teams working high profile cases.

Having been involved in consultancy and training for several years now, he takes pride in putting something back into the profession. In doing so, Mike offers mentoring and is always happy to support colleagues within the profession as and when required.

Venue:

Bury Town Football Club is conveniently located just 15 minutes walk from the Railway Station.

There is ample on site parking for 15 cars but should more parking be required the Rams Meadow Car Park on Cotton Lane, Bury Saint Edmunds IP33 1XT is just £2.30 for the day.

Please advise on booking of any special requests regarding buffet lunch requirements and we will do our best to accommodate these. As it is there will be veggie options available.

Tea, coffee and biscuits will be available before and during the day.

Agenda for the day

09.30 -10.00

Coffee

‘I do solemnly sincerely…’
The Interpreter Oath – to Swear on the Bible or to Affirm…that is the question..?

Court settings and the roles of the Sign Language Interpreter?

Positioning for the Interpreter or a team of interpreters, the role of the Deaf Relay Interpreter and Deaf Intermediaries?

Assertiveness and control of the courtroom environment

Lunch 12.15 – 13.00

Jargon busting, understanding the intent and meaning of cross examination, nuances, subtlety, and ambiguity of Counsel?

Practical exercises ‘today your honour I’m going to be a Court Sign Language Interpreter!’ Q & A session and discuss options for follow up workshop.

Finish 16.30

For more information, contact mike_unsworth@hotmail.com.

28 11, 2017

Introduction for Lipspeakers working in Courts and other Legal Settings

By |November 28th, 2017|Categories: Legal, Professional Development, Uncategorized|1 Comment

(This course has been approved by Clarion UK and has been designed to enable lipspeakers to meet the new Clarion UK standards.)

Introduction:

This is an intensive 3-day training programme aimed at lipspeakers.

The course will be run by Byron Campbell who has a long standing working relationship with lipspeakers. Byron works as a BSL interpreter in courts and elsewhere. He also currently works with Clarion UK as a consultant to run training courses for BSL interpreters who wish to update their skills so that they can meet the new Clarion UK requirements for court interpreting and legal work. (Clarion UK is the main contractor for all BSL interpreting and lipspeaking within HM courts and legal services. Clarion UK has recently reviewed its standards for all interpreters including BSL interpreters and lipspeakers wanting to work in courts and recommends they all have appropriate training to work in these areas.)

We are very pleased that Byron’s team will uniquely include a barrister and a solicitor as they will help to provide attendees with an excellent in-depth learning experience about lipspeaking in courts and in other legal settings. In addition, there will also be many opportunities for attendees to learn from each other by sharing their experiences of lipspeaking in courts and in other legal settings. Dilys Palin, who has a long experience of lipspeaking in this field, will be the lipspeaking facilitator.

Byron has now managed to find a court setting for this course which is extremely good news as this should provide a very appropriate learning environment.

 

Course Aims:

The aims of the course are:

To provide lipspeakers with an understanding of some of the issues and dilemmas that may arise when lipspeaking in courts and other legal settings and outline some of the coping strategies that may be available to them.

To help lipspeakers better understand and deal with court/barrister questioning techniques and styles.

To give lipspeakers an opportunity to practise their skills in a ‘live’ situation and get feedback on their work 2.

 

Course Structure

Day One

This day will be presentations on theory and issues in relation to working in court settings. We will focus on procedures, expectations and achieving the highest quality service for our clients.

Day Two

Participants will go through a series of simulated scenarios and exercises and be given feedback on their work from the barrister, solicitor and an experienced practitioner. All of the practical exercises will be video recorded and the course participants will then have a copy of their work for later analysis and reflection.

Day Three

This is a feedback day and the course participants will have an opportunity to gain feedback on the exercises from day 2 as well as discuss each other’s work with a view to developing and improving their skills and coping strategies.

 

Dates: Monday 26th – Wednesday 28th March 2018

Cost: This course is non-profit making course and will cost £300

Venue: The course will be held in Birmingham

 

Expression of interest:

Please reply to Manchester Centre for Deaf Studies as soon as possible to secure your place. It would be very helpful if you could let us know by 8th December 2017 if you want to attend this course.

As the legal team requires a large deposit before the course the deposit will be £100. This will not be asked for until we know that there are enough people.

 

For further information contact: Manchester Centre for Deaf Studies

Email: enquiries@manchesterdeafstudies.org

Tel: 0161 832 0444

 

Postal address:

Manchester Centre for Deaf Studies

PO Box 319

Manchester

M21 3DG

 

Office address:

Manchester Centre for Deaf Studies

Mauldeth House (Entrance via Nell Lane)

Mauldeth Road West

Chorlton-cum-Hardy

Manchester

M21 7R

14 07, 2017

Partner Bulletin Week 1

By |July 14th, 2017|Categories: Partner Bulletin, Professional Development, Stories|0 Comments

Thanks to all our suppliers and partners, Clarion UK is having its busiest year, driving sustained growth of over 100 bookings per day with a 24 hour turnaround time and with 98-100% fulfilment.  We have also had three audits from the Ministry of Justice, Department of Education and Department of Work and Pensions.  Now Summer is here, we have time to turn our heads to the Autumn and plans for future growth. 

In order to achieve our vision and dreams, we need to improve the way that we communicate with you and what we ask of you.  We will therefore be sending out on a weekly basis; news about the company, new contracts that we have won, company and contract performance,  training, information about average charges, pay rate increases in some areas, supplier fees changes over the years and how we are using technology to communicate and deliver our services.   We will also be letting you know about what we need from you to ensure that we

  1. Have the best vetted and experienced team and
  2. Have a finance department that runs at full throttle – with money in the bank so that you get paid on time throughout the year. 

We need feedback from yourselves as well and we take it very seriously.  You can contact us through all the normal ways and also through our feedback site here – its’s just 6 easy clicks.  http://www.clarion-uk.com/feedback-form/.

Finally, we will be changing the way we talk about you.  We have all these different terms: 


And, frankly, for a company with clarity at the heart of what we do, we are getting more and more confused and so are our clients.  From now on, when we speak to people, you will be, simply, our partners. As a result of your service, flexibility and professionalism we hope we can take our partnership from one that is good, to one that is best in class.  Thank You and here’s to the future. 

1 06, 2017

Specialist Training Courses for Interpreters Working in Legal Domains | Round II

By |June 1st, 2017|Categories: Legal, Professional Development|0 Comments

Clarion UK are pleased to announce our second series of high quality, specialist training courses for BSL/English interpreters working in legal domains. If you didn’t get a chance to apply when we first conducted this course last year, now you can. This course includes: Interpreting in Police Settings, Interpreting for the Courts and Interpreting for Mental Health Tribunals.

These intensive 2 and 3-day training programmes are aimed at interpreters with at least 3 years post-qualifying experience. Courses are being run in conjunction and with the support of Leicestershire Police, Barristers with a range of experience of working in criminal and family courts and professionals with extensive experience in the mental health field.

The aims of the courses are to;

  • provide interpreters with an understanding of police, court and mental health tribunal procedures and current legislation,
  • help interpreters better understand police and court questioning techniques and styles, and
  • give interpreters an overview of the roles and responsibilities of; the various people involved when working with the police, courts and tribunals.

In the police and court courses interpreters will go through a series of simulated scenarios and exercises and be given feedback on their work from experienced interpreters and others involved in the role-play scenarios.

The course participants will also have an opportunity to look at each other’s work with a view to developing and improving their interpreting skills and strategies.

All of the practical exercises will be video recorded and the course participants will then have a copy of their work for later analysis and reflection.

Court training courses will be provided by a variety of skilled and experienced interpreters led by Byron Campbell. There will be a range of other highly skilled and experienced professionals delivering the training, including barristers who have extensive experience of representing their clients in Court, such as Anne Williams.

In addition DS Emma Gilbert from Leicestershire Police will be working with us on a new Interpreter Police Course.

We will also be delivering Mental Health Tribunal Training in conjunction with St Andrews Hospital in Northampton who will allow us access to parts of the hospital used in a Tribunal situation and input from members of their staff which have many years’ experience of working with the Deaf in this environment.

Dates are as follows:

Topic Dates Venue Cost: 
Courts

Associate training reduced by 33%

4th, 5th, 6th October

TBC

£300.00

Associate training reduced by 33%

18th, 19th, 20th October

Reading Magistrates Court (court room)

£300.00

Associate training reduced by 33%

Mental Health Tribunals 

TBC

TBC

£200.00

Associate training reduced by 33%

TBC

TBC

£200.00

Associate training reduced by 33%

 

Deaf Interpreting, Lipspeaking, SSCAT, AIT and Employment Tribunals, Probation and Prisons, Deafblind interpreting are all planned and dates are to be confirmed.

Interpreters wishing to book a place on these courses should apply to Lorna Fairborn lorna@clarion-uk.com at Clarion UK and complete the required application form.  Places are limited on these courses so apply early.

7 12, 2016

Clarion UK – Our Christmas Present for BSL Interpreters

By |December 7th, 2016|Categories: Legal, Professional Development|0 Comments

A reduction in training fees of 66%.

Christmas is coming and while we all have our thoughts on turkey, nut roasts and stuffing, over on the other side of the festivities lies our flagship legal training course. It takes pride of place in central London, presented by acclaimed trainer and interpreter Byron Campbell and running over three days at the end of January. This course is being run in conjunction with various courts around the country and will include input from a range of legal professionals.
The aims of the course are to:
• provide interpreters with an understanding of court procedures and relevant knowledge in terms of roles of those involved in the court process,
• help interpreters better understand court/barrister questioning techniques and styles,
• give interpreters an opportunity to practice their skills in a ‘live’ situation and get feedback on their work.
Interpreters will go through a series of simulated scenarios and exercises and be given feedback on their work from the court officer/barrister, the deaf ‘defendant/witness’ and an experienced interpreter. The course participants will also have an opportunity to look at each other’s work with a view to developing and improving their interpreting skills and strategies. All of the practical exercises will be video recorded and the course participants will then have a copy of their work for later analysis and reflection. 27 CPD points will be awarded on course completion. For a limited period of time, as a Xmas pressie, we are going to offer this course at a significantly reduced price of £100 instead of £300. This offer is only available if you sign up before the end of the year and spaces are limited and already filling up .
If you would like any more information, please do not hesitate to ask Byron or contact us on 01763 209001 sally@clarion-uk.com or Caroline Butcher on caroline@clarion-uk.com

29 11, 2016

BSL/English Interpreting in Police Stations – Paradigm shifts in training provision

By |November 29th, 2016|Categories: British Sign Language, Legal, Professional Development|0 Comments

Clarion UK held its first ever three day training course on BSL interpreting in Police stations and we waited with baited breath for the outcomes and feedback. This training was done in conjunction with Local Deaf actors, PC Emma Gilbert , Anthony Mitchell and Byron Campbell interpreter trainer and Clare Wade, a criminal defense solicitor.

The course involved the chance to interpret in “almost real situations” having a police sergeant, a Deaf person and a duty solicitor in an actual interview room and victim suites in role play scenarios. The participants were given information on terminology and jargon; which was very well received, as was the ability understand the processes and pressures impacting on the police. Participants said that they gained considerable insight into the challenges of working with interpreters and Deaf people from their point of view. There was also the opportunity for interpreters to be videoed and take clips away. Here are some of the comments from our first cohort of trainees:

“This training was really useful, really valuable being able to practise interviews in an actual police station for real life experience”

“Training is perfect for new and established interpreters”

“fantastic training, all days very valuable”

“The training was excellent”

“ I loved it…exactly what I needed”

Information on future legal  courses can be found here.

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