6 03, 2018

Terms and Conditions for BSL Interpreters

By |March 6th, 2018|Categories: Uncategorized|0 Comments


  1. Terms of Business Short Term Freelance Work, Dec 2015

Agreement between Clarion UK and Freelance Communication Professionals

  1. Fees

These are paid by the hour plus travelling expenses to and from the assignment. These will be agreed at the time of booking in writing.  Part hours are charged as full hours e.g. a booking from 10.30am until 2.00pm is equal to four full hours and is charged as such.

Standard rates: Monday to Friday between the hours of 9.00am and 6.00pm. There is a minimum payment of 2 or 3 hours depending on the assignment.

Occasional rates: There may be times when it is necessary to negotiate different rates of pay, e.g. to reflect the complexity of the work or distance travelled.

Out of hours rates: Out of hours work is that which takes place between the hours of 6pm and 9.00am. It also includes any work on Saturday or Sunday and Bank Holidays. Rates will be confirmed at time of booking.

Travelling expenses: Mileage is paid at the rate agreed at the time of booking if travelling by car. Other travelling expenses (fares, parking, etc) will be paid as incurred on receipt of proof (except travel cards, where a daily fee will apply). You may be requested to provide proof of petrol or parking if claims are made for car mileage.

  1. Payment

Invoices must be submitted through the online Clarion UK Supplier Portal at http://suppliers.clarion-uk.comPayment of your invoices will be made within 30 days of our approval of your invoice.  Invoices received more than 30 days after the date of the assignment will be subject to a 10% deduction of agreed fees.

If completion of a signed timesheet has been requested, this must be submitted through the portal. Payment will not be made unless the associated timesheet has been received by Clarion UK.

If the booking over-runs you must inform the office immediately by text 07885 553013, email or call us 01763 209001.  If we are not informed by the end of the working week, we will not be able to issue payment for the additional time worked.

  1. Cancellation

If a booking has been confirmed in writing, we will pay you for that cancellation. Typically for cancellation with less than 7 days’ notice the full fee will be paid. For a cancellation between 7 to 14 days’ notice 50% of the fee will be paid.  Some public sector contracts do not have cancellation payments and these will be discussed. For cancellations with more than 14 days’ notice there will be no fee. In line with NRCPD guidelines, we will attempt to offer a replacement booking, equivalent in geography and experience level. If this is turned down, the cancellation charge will not be paid, therefore please be “work ready”.

  1. Working Practice

The interpreter will be guided by NRCPD or ASLI professional codes of conduct.  The interpreter should be guided by the ethical demands of the professional arena in which the assignment takes place.  The interpreter will make every effort to arrive at least 10 to 15 minutes prior to the assignment time. Should either the hearing or deaf client not have arrived for commencement of the assignment the interpreter should wait for 20 to 30 minutes before leaving. Cancellation fees will then apply.

Interpreters arriving late for, or departing early from, a booking may be deemed in breach of contract and may forfeit their fee. The interpreter has the right to withdraw their services if an assignment is substantially different from that described at the time of the booking and if they feel that to continue to work would be detrimental to their own wellbeing and professional standing or if they feel that to continue working would not be in the best interest of the client.

Interpreters have a responsibility to inform Clarion UK at the earliest opportunity if sickness will prevent them from attending a booking.  We can be contacted by text on 07885 553013, by email to office@clarion-uk.com or call us on 01763 209001.  Likewise if the interpreter experiences any travel delays they must contact Clarion UK as early as possible so that Clarion UK may contact the customer and manage their expectations.

Clarion UK will endeavour to provide the interpreter with written confirmation and details no more than 2 working days after verbal or email confirmation.

  1. Cancellation and Failure to Attend

Neither of us will be liable to the other in any circumstances for the financial consequences of any delay in or failure to deliver if the reason of the delay is due to an act of God, fire, inclement or exceptional weather conditions, industrial action, hostilities or governmental order or intervention.

Where this does not apply, if you do not arrive at an assignment at the allotted time without a reasonable explanation and the assignment does not proceed then you agree that we have the right to make the following claim:

  1. Failing to attendwe shall be entitled to claim the entire amount of the fee from you.
  2. Cancellation of a job less than 24 hours prior: we shall be entitled to claim 50% of the fee from you.
  3. Cancellation of a job between 24-48 hours: we shall be entitled to claim 25% of the fee from you.
  4. Cancellation at longer than 48 hours: we shall be entitled to claim 10% of the fee from you.
  5. General Data Protection Regulations (GDPR)

Through the Legal and Education Sector, external partners review the personal data we hold in order to complete their audits. This only applies to contracts governed by the Ministry of Justice and Student Finance England.

For Legal work our auditing partner is The Language Shop  who will use your data as outlined below:

  • To complete mystery shopping assessments, spot checks and in-person assessments
  • To investigate and respond to complaints
  • To provide training and learning opportunities that may improve your skills, knowledge or experience
  • To offer income generating opportunities e.g. to register with TLS as an assessor
  • To seek your views and consult with you about the services we provide and how they can be improved
  • Transfer/sharing of information so that the auditor can audit the organisation’s internal.
  • Process for dealing with the delivery of Ministry of Justice Contact

For Education work our auditing partner is DSA QAQ who will use your data as outlined below:

  • Transfer/sharing of information so that the auditor can audit the organisation’s internal
  • Process for dealing with the delivery of the Education Contract
  1. Protection of Clarion UK’s contracts and interests

It is strenuously stipulated here when undertaking any level of work for Clarion UK that respect is shown to our contractors and clients at all times. Furthermore, there should be no attempt to enter into private consultation or arrangement with such contractors or clients that would threaten, undermine or harm Clarion UK’s interests and respect that such contracts, for which your services are bought, belong solely to Clarion UK.

  1. Agency Workers Regulations

By signing these terms and conditions I confirm that I do not fall under the scope of the Agency Workers Regulations.

I have read and understood these conditions.


Name………………………………………….       Signature…………………………………….                  Date………………………….

How to Comment or Complain

We always like to hear what people think – good and bad. It is one of the ways that we find out if we are doing the right thing and how we can improve our service.

How do I comment?

Informal Stage

1.  The best way if you are unhappy is to discuss the problem with the person at the time.  This means that any problems can be dealt with quickly.  If you are not satisfied with this or do not want to discuss with the person directly, the next stage is:

2.  You can write to us, fill in a feedback form or send us a BSL letter by video or DVD. Or you can visit our office and speak to our CEO, Sally Chalk, please call to arrange this.

You need to state clearly what the problem is, with a date, what the booking was and what happened. If you have the names of whom you were dealing with, that is always helpful.  You can also tell us what you would like us to do to improve things.

We hope that complaints will be resolved quickly and in a calm manner, after discussions between you, the employee/freelancer and ourselves.  If you are not happy, it is time to move onto the next stage. The formal stage should only be used where all other ways of resolving a grievance have been tried.

Formal stage

Any discussions at this point should be recorded, agreed and signed by you and any staff involved.  Register your complaint in writing or by video/dvd letter to Clarion UK. We will keep a copy on file.  When we get the complaint, we will write back to you or send a video letter within a week.  We will investigate by writing to the person about whom you are complaining. The letter will be sent out within 2 weeks of getting the first complaint and we will ask for comment. We will ask the person to reply no later than within two weeks.  We will tell everyone what the outcome is within 2 weeks of receiving a response from the relevant person.  If you are still unhappy, after talking to everyone involved, the issue may be referred onto a separate, independent organisation for them to decide. Usually this will be the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD).  If the complaint is made about a the CEO or member of the SMT then it may  be forwarded to the independent organisation. It will be their responsibility  to investigate the complaint.  They have their own complaints procedure which is available on request.


We will respect your confidentiality as well as that of other people involved.  We will only talk about confidential matters if you give us permission.

26 02, 2018

Partner Bulletin 16 – New Roles, Recruitment and Upcoming Training

By |February 26th, 2018|Categories: Careers, Legal, Partner Bulletin, Professional Development, Uncategorized|0 Comments

A Note from Sarah, your new Partner Manager

Some of you may know me from co-ordinating bookings across the legal, health and education sectors. My new role is Partner Manager and I am excited to be involved in the ongoing development of Clarion UK and looking to expand our freelancer team to meet the growing needs of our clients. In the next few months I will be:

  • Working with yourselves, keeping you up-to-date on the company, providing support in the required compliance needed for our audits and listening and acting upon your feedback.
  • Developing training to support you in your professional development.
  • Sourcing new freelancers; interpreters, language service professionals, CECs and support workers for our students in areas of the UK where we can’t currently meet the demand.

Recruitment – Win £50!

We are offering an incentive of £50 if you refer a friend to us who we place into an assignment. If you refer a friend, ask your friend to mention your name when they submit their application. Once they complete their first booking with us, I will contact you and £50 will be processed into your account.

We are currently recruiting for freelancer roles for BSL Interpreters and Deaf Relay Interpreters and continuing to recruit for our student support roles.

Please see below links for Job Descriptions:
BSL Interpreters

Deaf Relay Interpreters

Student Support Roles

Upcoming Training

Lipspeaking Training

Manchester Centre for Deaf Studies will be running a course leading to the Signature Level 3 Certificate in Lipspeaking in Manchester. It will be starting March 17th and 18th and will run for approximately 12 months. Attendance will be about 1 weekend per month and the course will involve study and practice at home as well as attendance at lipreading classes.

If you would like to have more information about this course please contact:


or visit:


Visit the Association of Lipspeakers (ALS) if you have a passion for communicating with deaf people and believe you can make a difference.

Police Interview Interpreting Workshop

A workshop designed for interpreters covering police investigative interviewing techniques.

Date: 21st March
Location: Birmingham
Price: £120

“The day, which will include inputs on both witness and suspect interviews, will finish with an interactive practical exercise covering topical issues drawn from live cases. This fully packed day will include time to network and will be facilitated by experienced police trained advanced interviewers with particular experience of working with interpreters.

Certificates for CPD will be provided following the event

Please e-mail bookings@zakon.co.uk for a booking form or for further information.

For more details at http://zakon.co.uk.

Legal Interpreting Training

Mike Unsworth is running a Legal Training taster session in June, 2018. Mike has 20 years of interpreting within the legal domain. He has worked in all areas of Legal interpreting including Police; Magistrates Courts; Crown Courts; Coroners Courts; Royal Courts of Justice; The Old Bailey; Immigration and Extradition hearings.

Date: 23rd June 2018, 10.00 – 16.30
Location: Bury Town Football Club Ram Meadow, Cotton Lane, Bury Saint Edmunds IP33 1XT
Price: £75 per person
Lunch, tea, coffee and snacks provided.
Spaces are limited.

Please contact mike_unsworth@hotmail.com to confirm your place or read our blog for more information.

If you have any questions, you can contact me at:
01763 207903

Follow us on Facebook, Twitter and Instagram to keep up to date.
12 02, 2018

Clarion UK is proud to help Donna excel in her UEL Masters Degree

By |February 12th, 2018|Categories: Uncategorized|0 Comments

“The communication barrier is one of the biggest challenges I faced as a deaf person, and it can make or break my course progression,”… Donna did not just overcome such challenges – she was one of the top three students in her group.”

We were delighted to read about Donna’s success in her Masters Degree at the University of East London and the positive influence working with our Student Support Professionals has had on her studies. Donna Morris Davidson, 50, is a mature student who graduated with a First in Health Promotion & Public Health. During her undergraduate she had support from one Interpreter. Now, thanks to UEL’s Disability & Dyslexia service, she has three.

We are very proud that Donna chose us, Clarion UK, to organise and provide the Specialist Support needed to assist her with her studies and put her on a level playing field with her peers. Donna is receiving regular support from two BSL Interpreters and one Specialist Electronic Note-taker for the Deaf.

The full article, written by Lee Pinkerton and posted on the UEL website, can be read here.

“My studies over the past four years have proved that your disability should not prevent you from studying with the right support. The availability of the Disabled Student Allowance means that it is possible to study and achieve your goals.”

If you are in education or hoping to enter and would like to apply for specialist support and DSAs (Disabled Student Allowance), here are a few details…

DSAs can help with the costs of:

  • specialist equipment, for example a computer if you need one because of your disability
  • non-medical helpers
  • extra travel because of your disability
  • other disability-related costs of studying

You may be eligible if you live in England and have a disability that affects your ability to study, such as a:

  • learning difficulty, for example dyslexia, dyspraxia or ADHD
  • mental health condition like anxiety or depression
  • physical disability, for example if you’re partially sighted or have to use crutches
  • long-term health condition such as cancer, chronic heart disease or HIV

You must also:

  • be an undergraduate or postgraduate student (including Open University or distance learning)
  • qualify for student finance from Student Finance England
  • be studying on a course that lasts at least a year

You can find more information on how to get assessed on the gov.uk website, here. 

Once you have been assessed, if you are eligible you can find more details on how we can provide the support you need on our website, www.clarionukstudentsupport.com.

7 02, 2018

We are Recruiting for Deaf Relay Interpreters

By |February 7th, 2018|Categories: Careers, Uncategorized|1 Comment

Location: Nationwide

Clarion UK are currently looking to recruit Deaf Relay Interpreters.

With over fourteen years of sustained growth and new contracts securing significant business for many years to come, we are looking to expand our freelancer team.

Clarion UK

Our vision is that every Deaf person gets the best interpreting, support and employment service in the right place, at the right time.

Deaf Relay roles will include local authority bookings, tribunals and criminal justice settings including police, Magistrates, County or Crown Court.

Skills and Requirements

  • Ability to develop strong professional relationships.
  • Proven career of working in relevant settings or in the Deaf community.

What we can offer you?

  • Accessible, friendly, trained booking team
  • Response to queries in a timely manner
  • Support in completing DBS Check
  • Staff at the end of the phone, no waiting in a queue for your call to be answered
  • Out of hours support if your job is out of hours
  • Payment in 30 days of your invoice being processed.

For more information Deaf Relay Interpreters take a look at our blog post here: http://www.clarion-uk.com/partner-bulletin-12-frequently-asked-questions-deaf-relay-interpreters/

To apply, please find out more information on our website or contact our Supply Chain Manager, Sarah at Sarah.Beaumont@clarion-uk.com.

28 11, 2017

Introduction for Lipspeakers working in Courts and other Legal Settings

By |November 28th, 2017|Categories: Legal, Professional Development, Uncategorized|2 Comments

(This course has been approved by Clarion UK and has been designed to enable lipspeakers to meet the new Clarion UK standards.)


This is an intensive 3-day training programme aimed at lipspeakers.

The course will be run by Byron Campbell who has a long standing working relationship with lipspeakers. Byron works as a BSL interpreter in courts and elsewhere. He also currently works with Clarion UK as a consultant to run training courses for BSL interpreters who wish to update their skills so that they can meet the new Clarion UK requirements for court interpreting and legal work. (Clarion UK is the main contractor for all BSL interpreting and lipspeaking within HM courts and legal services. Clarion UK has recently reviewed its standards for all interpreters including BSL interpreters and lipspeakers wanting to work in courts and recommends they all have appropriate training to work in these areas.)

We are very pleased that Byron’s team will uniquely include a barrister and a solicitor as they will help to provide attendees with an excellent in-depth learning experience about lipspeaking in courts and in other legal settings. In addition, there will also be many opportunities for attendees to learn from each other by sharing their experiences of lipspeaking in courts and in other legal settings. Dilys Palin, who has a long experience of lipspeaking in this field, will be the lipspeaking facilitator.

Byron has now managed to find a court setting for this course which is extremely good news as this should provide a very appropriate learning environment.


Course Aims:

The aims of the course are:

To provide lipspeakers with an understanding of some of the issues and dilemmas that may arise when lipspeaking in courts and other legal settings and outline some of the coping strategies that may be available to them.

To help lipspeakers better understand and deal with court/barrister questioning techniques and styles.

To give lipspeakers an opportunity to practise their skills in a ‘live’ situation and get feedback on their work 2.


Course Structure

Day One

This day will be presentations on theory and issues in relation to working in court settings. We will focus on procedures, expectations and achieving the highest quality service for our clients.

Day Two

Participants will go through a series of simulated scenarios and exercises and be given feedback on their work from the barrister, solicitor and an experienced practitioner. All of the practical exercises will be video recorded and the course participants will then have a copy of their work for later analysis and reflection.

Day Three

This is a feedback day and the course participants will have an opportunity to gain feedback on the exercises from day 2 as well as discuss each other’s work with a view to developing and improving their skills and coping strategies.


Dates: Monday 26th – Wednesday 28th March 2018

Cost: This course is non-profit making course and will cost £300

Venue: The course will be held in Birmingham


Expression of interest:

Please reply to Manchester Centre for Deaf Studies as soon as possible to secure your place. It would be very helpful if you could let us know by 8th December 2017 if you want to attend this course.

As the legal team requires a large deposit before the course the deposit will be £100. This will not be asked for until we know that there are enough people.


For further information contact: Manchester Centre for Deaf Studies

Email: enquiries@manchesterdeafstudies.org

Tel: 0161 832 0444


Postal address:

Manchester Centre for Deaf Studies

PO Box 319


M21 3DG


Office address:

Manchester Centre for Deaf Studies

Mauldeth House (Entrance via Nell Lane)

Mauldeth Road West



M21 7R

13 10, 2017

Partner Bulletin 11 – Deaf students: Be Part of Their Story – Victoria: Being Diagnosed with Dyspraxia

By |October 13th, 2017|Categories: Uncategorized|0 Comments

Victoria: Being Diagnosed with Dyspraxia

As part of our Summer project this year we interviewed a variety of students about their experience with us and their journey at University. This was initially to get feedback on areas we can improve but it quickly revealed an insight into the passionate lives and struggles of the students we support. The students trusted us with their tales so that others going through similar struggles could know they’re not alone. Here is Victoria’s story about being diagnosed with dyspraxia in her last year at University…

“Mahendra, my specialist study skills tutor has been a great support by helping me with coping mechanisms and time management….I will definitely be using the strategies he has shown me throughout the rest of my life…I was harder on myself before I found out I had dyspraxia but this year I’ve learnt to be more compassionate to myself and relax. I’ve got to appreciate the times when I’m not late and I do remember things.” Victoria Sweet

Times Higher Education posted Victoria’s story on their website here:


We should all be proud when stories like this get publicity, it takes the entire team working together to keep students and others supplied with the support they need to get them on a level playing field.

Follow us on FacebookTwitter and Instagram to keep up to date, in the next video we speak to a Travel & Tourism student about Aspergers. 

If you have a story to tell or would like to collaborate with us, please get in touch with media@clarion-uk.com

If you would like to find out more about how you can be a part of our Student Support Services, visit our website: www.clarionukstudentsupport.com


13 10, 2017

Partner Bulletin 10 – Financial Process Improvements

By |October 13th, 2017|Categories: Uncategorized|0 Comments

We wanted to thank you for co-operating with recent changes to our financial processes. In August we announced some adjustments needed to improve our records and help us pay you on time. The deadline for signing up to the portal was 1st October so sign up now if you haven’t had a chance to yet. For details on these changes click here. The efforts you’ve made so far have resulted in great improvements to our workflow. Read on to find out more about how far we’ve come…

1. Portal Sign Up

This has increased dramatically.

2. Portal Use

This has also greatly improved.

3. Invoices

These are now coming in on time much more frequently and has been raised from an average of 40% to 80%.

These results are great news, they mean that… 

1. We will be able to save half a day of work per week, which means that Robert can enjoy his lunch at a normal pace and perhaps even an extra coffee break.

2. We will have less paperwork to do – hooray!

3. We will have satisfied clients – when your bills are on time, our bills are on time and that makes them happy.  

4. We can efficiently keep track of our finances.

5. We can more accurately record your hours and reply to queries and problems, resulting in us being in a good position to clear up issues.

Thanks again to all of our partners for co-operating with us on this. It means we have a well-functioning, happy, organised team here in the office which means we can continue to pay you on time and on your terms. Everybody wins!

Follow us on FacebookTwitter and Instagram to keep up to date.

If you have any questions about signing up to the portalclick here for details or contact our finance team, RobertJill or John

13 09, 2017

Freelancer Terms & Conditions

By |September 13th, 2017|Categories: Uncategorized|0 Comments

We’ve heard about some miscommunications and we are hoping to clear up any confusion that you have about Freelancer Terms & Conditions. We feel it’s important to clarify that we are paying Freelancer Cancellation Terms & Conditions.

Clarion UK works with you, the LSPs, to deliver a service to our contracts. Some of our contracts have very stringent Terms & Conditions, some have no cancellation policy and some have as little as 48 hours.

However, even with these contracts, we undertake to always work with your standard cancellation policy, 0-7 days 100% and 8-14 days 50%. We value your support and your dedication and can confirm that we will continue, as always, to uphold your Terms & Conditions.

Sincerely, The Clarion UK Team

For any more questions, please get in touch with bethany.jamieson@clarion-uk.com or refer to our website for details.



4 09, 2017

Partner Bulletin Week 8 – Refer a friend and receive £50

By |September 4th, 2017|Categories: Uncategorized|0 Comments

Clarion UK has been busy over the summer visiting Universities, Colleges and Assessment Centres around the UK.


We are currently supporting 360 students who are Deaf or Disabled and we are expecting a further 300-600. It’s great news that students are seeking beneficial support but this also means we need to work together as team to make sure they get what they need. We are determined to get our standard fulfilment rate up from 98% to 100%. To do so, we are looking for even more professionals in the following fields:

  • Support Workers: Readers, Scribes, Practical Support Assistants and Proof Readers
  • Visual Impairment Experts: Sighted Guides and Mobility Trainers
  • Electronic Note-takers
  • Assistive Technology Trainers
  • Specialist mentors and 1;1 Study Skills: for students with mental health conditions, Autistic Spectrum Disorder or Specific learning Disabilities such as Dyslexia
  • Mobility Trainers: with a Rehab degree or specialist qualification

All our partners need to have the right to work in the UK and be willing to provide an up to date DBS check as well as relevant training and/or qualifications. However, you are welcome to contact us if you need help with this.

Refer A Friend

Recruitment is also strong, in August we added 45 new vetted partners to our company and we have a further 123 currently going through the vetting process. We are pleased to announce that during the dog days of summer, for those 45 new partner we have already placed 21 of them with students.

To keep momentum going, we are launching our “Refer a Friend” scheme. If you pass our name and contact details onto someone that we allocate a student to in the next term we will give you £50.00. When they contact us, make sure they mention that they heard about Clarion UK through you and the scheme, this will allow us to track that it was a result of your reference!

24 08, 2017

Partner Bulletin Week 6 – Deaf students: Be Part of Their Story Colette: Dealing with Deafness & dyslexia

By |August 24th, 2017|Categories: Uncategorized|0 Comments

At Clarion UK Student Support we place the students at the heart of everything we do. As a result, we enjoy hearing from the student’s perspective, about their experience at University and what can be done better. This year we took it a step further and sent out Ashleigh with a camera to interview four different students. The stories we collected involved more than we could have imagined. The students trusted us with their tales so that others going through similar struggles could know they’re not alone. Here is Colette’s story about battling dyslexia and Deafness to attend University after a 20 year struggle…


Being the odd one out in school knocks your confidence. I grew up thinking I was just plain stupid. A lot of children with hearing impairments will suffer from dyslexia. When we’re learning phonics in school, we miss the sounds and don’t grasp the spellings. Because I understand that now, it makes my learning ability easier, because I know it’s not just me…it’s just “dyslexia”.
Colette Scotton

We posted Colette’s video and story on our website here:

The inspiring story was picked up by a range of different newspapers:

The Cambridge News

British Deaf News

The Hearing Times

Not to mention the hundreds of people sharing it to their networks. 

Follow us on FacebookTwitter and Instagram to keep up to date, in the next video we speak to a drama student diagnosed with dyspraxia.

If you have a story to tell or would like to collaborate with us, please get in touch with Magdalena on 01763 207910 or drop her an e-mail at Magdalena@clarion-uk.com

If you would like to find out more about how you can be a part of our Student Support Services, visit our website: www.clarionukstudentsupport.com