Ash caught up with Deborah Holden at the Braintree office to chat about her journey, working as a Trader and how she came to be the Employment Services Operations Manager at Braintree.

So, Debs, what do you do on a day to day?

We help Deaf or hard of hearing participants to get back into work and we’re working with all sorts of different people and different organizations. For instance, Reid in partnership are one of our biggest customers.

Is this the first time you’ve had a role like this or have you had similar roles?

I used to work for Essex Cares Ltd as a Sensory Assistant. It was very different but it was still working with Deaf people. Before that, I was working in London as a trader for American Express but I have to say this is one of the best roles I’ve ever had.

What are you enjoying about your current role?

I just love working and being able to help Deaf and hard of hearing people back into employment. Being Deaf myself, I know the barriers and the problems that we actually have in trying to work. We also provide the in-work-support as well. We don’t just find the job and leave them to it. We continue that support to ensure they’re happy and comfortable. If there’s problems between a company and an employee, due to the boundaries that Deafness has, then we will step in to resolve the problem and stop them leaving that job due to feeling misunderstood, companies need Deaf Awareness Training.

How did you come to be in this role?

About seven years ago, I attended the Jobcentre myself. I was referred to a DEA and they put me onto the Work & Health program with Clarion UK. I’ve always been passionate about helping people back into employment and I think the next step for us now is to close the gap between education and employment.

What are you excited about?

Our Employment team is really, really growing. It’s grown a lot in the last 6 months. I absolutely love working here, it’s a great team and we’re all very close, we care about each other.

To get in touch with the Employment team and find out more about what they do, please visit: If you would like to share your story over coffee or email, please get in touch with Ash at